Salesforce Technical Project Manager

We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of Salesforce Service Cloud Voice (SCV) for customer service operations on Salesforce Service Cloud. The ideal candidate will bring a strong blend of project leadership and deep technical expertise in Service Cloud and SVC, ensuring successful delivery aligned with business outcomes and strategic objectives.

• Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
• Define scope, timelines, milestones, and deliverables
• Ensure projects are delivered on time, within scope, and budget
• Track project progress and provide regular status updates
• Act as the primary interface between business stakeholders and technical teams and if required, salesforce team
• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
• Remove blockers and ensure team productivity
• Ensure adherence to quality standards and testing processes
• Oversee UAT, release management, and deployment cycles
• Ensure adherence to Salesforce development standards and governance
• Drive DevOps and CI/CD practices
• Maintain documentation for solution design and processes

Location: 6565 Headquarters Drive, Plano, Texas 75024. 100% onsite. 8AM - 5PM or 9AM - 6 PM Skills: Salesforce Technical - Programmatic Development, Salesforce & Project Management Experience Required: 10 & Above

• 10+ years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
• Proven experience managing Salesforce implementations preferably with SCV
• Experience with Agile/Scrum methodologies
• Strong planning, estimation, and risk management skills
• Familiarity with Jira / Azure DevOps / MS Project
• Excellent communication and stakeholder management
• Leadership and decision-making skills
• Problem-solving minds.

• Desirable Skills: Prior experience of working as a SFDC Tech lead for Experience cloud, Service cloud, Sales cloud areas
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background
• Experience in Salesforce (SFDC) CRM with end-to-end implementation experience
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch
• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow
• Programming experience with the following languages: J2EE, HTML XML, SQL, Oracle? Certification in Salesforce.com

Bachelors in computer science or other related field

5 years

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits

Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks