Service now PM

Location: Sunnyvale, CA (Onsite)

Job Summary For this role, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

• Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.
• Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
• Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
• Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
• Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

• 10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.
• Program Leadership: Agile, Waterfall, Scrum Delivery,
• Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,
• Change Management, Risk Mitigation, Cross-Functional Coordination
• Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau

Behavioral Skills

• Excellent Communication skills and collaboration skills
• Ability to propose and implement improvements in the system
• Ability to work with cross-functional stakeholders

Evaluation Category - Key Skills/Tools

Program Portfolio & Delivery Management - Experience leading multiple enterprise initiatives (AI, Workday, platform modernization)Jira Portfolio, MS Project, Smartsheet, Asana, Tableau

Program & Delivery Management - MS Project, Smartsheet, Asana

SAP & ServiceNow Functional Understanding - SAP lifecycle knowledge, ServiceNow ITSM workflows, enterprise integrations

Agile / Hybrid Delivery Leadership - Jira, Confluence

DevOps & Release Coordination - Engineering collaboration, CI/CD awareness, release planning and validation

Stakeholder Communication & Executive Reporting - Tableau, Jira Dashboards, Risk logs, Confluence

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.