Sales Representative
Confidential
- Limerick, Wexford, Ireland
- Limerick, Wexford, Ireland
À propos
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
This is an excellent opportunity for an experienced customer service or telesales professional who enjoys building strong customer relationships, delivering exceptional service, and working within a collaborative and fast-paced environment.
The Role Reporting to the Telesales Supervisor, the successful candidate will act as a key point of contact for customers, supporting order processing, resolving queries, and ensuring a seamless customer experience across multiple communication channels.
The ideal candidate will be an excellent communicator with a professional and friendly approach, strong attention to detail, and the ability to manage multiple priorities effectively.
Key Responsibilities Deliver a high standard of customer service while building and maintaining strong customer relationships.
Process customer orders accurately and efficiently across various ordering channels.
Respond to customer enquiries and resolve issues in a timely and professional manner.
Serve as a primary point of contact for customers via telephone, email, online ordering systems, and other communication channels.
Answer incoming calls promptly and professionally.
Take ownership of customer concerns, ensuring clear communication and timely resolution.
Keep customers informed throughout the resolution process.
Support customers with the installation and use of online ordering systems.
Accurately record customer interactions and escalate issues where appropriate.
Generate reports for both internal teams and customers.
Work collaboratively with colleagues across departments to ensure customer satisfaction.
Identify opportunities for process improvements and communicate recommendations to management.
Maintain up-to-date knowledge of products, services, and business updates.
Provide general administrative and team support as required.
Candidate Requirements Previous experience in a customer service, telesales, sales support, or account support role.
Strong communication and interpersonal skills.
Excellent listening skills and a customer-first mindset.
Highly organised with strong attention to detail.
Ability to work effectively in a fast-paced environment.
Comfortable learning and using new systems and technologies.
Strong problem-solving skills and ability to take ownership of customer queries.
Proficient in Microsoft Office and general computer applications.
Ability to work independently while contributing positively to a team environment.
What's on Offer Opportunity to join a well-established and respected organisation.
Supportive and collaborative team environment.
Comprehensive training and onboarding.
Valuable experience within a leading customer-focused business.
Fixed-term contract offering stability and professional development opportunities. xyswxtq
If you have a passion for customer service and enjoy working in a busy, customer-facing environment, we would love to hear from you.
Apply today with your CV for immediate consideration.
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Compétences linguistiques
- English
Avis aux utilisateurs
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