[C]-Lead Network Administrator N Level 3V R Della Infotech Inc • Chicago, Illinois, United States
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[C]-Lead Network Administrator N Level 3
V R Della Infotech Inc
- Chicago, Illinois, United States
- Chicago, Illinois, United States
À propos
Preferred Chicago, IL but for right candidate remote is okay
Job Description: Compute Operations Manager (VMware, Windows & Linux) Role Summary The Compute Operations Manager is responsible for managing enterprise compute infrastructure across
VMware, Windows, and Linux platforms , ensuring high availability, security, and operational excellence. This is a
client-facing leadership role
requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.
Key Responsibilities 1. End-to-End Compute Operations
Lead operations for:
VMware (vSphere, ESXi, vCenter)
Windows Server environments
Linux platforms (RHEL, CentOS, Ubuntu)
Ensure
24x7 availability, performance, and stability
of compute services
Drive SLA adherence, uptime targets, and operational KPIs
2. Client & Stakeholder Management
Act as the
primary customer-facing contact
for compute services
Lead:
Service review meetings (weekly/monthly governance)
Incident reviews and RCA discussions
Continuous improvement initiatives
Translate
business requirements into technical solutions
Maintain strong client relationships and drive
customer satisfaction (CSAT)
3. Team Leadership & Delivery
Manage and mentor
multi-skilled teams (VMware + Windows + Linux admins)
Oversee L2/L3 support teams in global delivery model (onshore/offshore)
Drive:
Skill development and cross-training
Resource planning and capacity management
Ensure adherence to operational processes and service quality standards
4. Incident, Problem & Change Management
Lead resolution of
critical incidents (P1/P2)
across platforms
Ensure timely RCA and preventive actions
Govern
change management activities
(patching, upgrades, migrations)
Maintain and improve operational runbooks and SOPs
5. Platform Management & Engineering
VMware:
Cluster, host, and VM lifecycle management
HA/DR (vMotion, DRS, SRM basics)
Windows:
Server administration, patching, Active Directory coordination
Linux:
OS administration, patching, performance tuning
Collaborate with:
Storage, network, security, and cloud teams
6. Automation & Transformation
Drive automation using:
PowerCLI, PowerShell, Python, Shell scripting
VMware Aria / vRealize
Implement:
Self-service provisioning
Auto-remediation and monitoring optimization
Reduce operational effort and improve efficiency
7. Monitoring, Reporting & Governance
Monitor infrastructure using enterprise tools (vROps, OEM, etc.)
Publish dashboards and reports:
SLA/KPI metrics
Capacity & utilization
Incident trends
Ensure compliance with:
Security policies
Audit and regulatory controls
Required Skills & Expertise Technical Skills
Strong expertise in:
VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
Windows Server (2012/2016/2019/2022)
Linux (RHEL / Ubuntu / CentOS administration)
Knowledge of:
Backup & DR tools
Storage (SAN/NAS) and networking fundamentals
Automation & Tools
Scripting:
PowerShell / PowerCLI (mandatory)
Python / Bash (preferred)
ITSM tools:
ServiceNow (or equivalent)
Monitoring:
vROps, SCOM, SolarWinds, or similar
Process & Framework
Strong understanding of
ITIL processes
Experience in
managed services / COE delivery model
Exposure to SLA-driven environments
Leadership & Soft Skills
Strong communication and presentation skills
Proven ability to manage
client expectations and escalations
Analytical problem-solving and decision-making
Ability to work in high-pressure environments
Experience Required
10-15 years of IT infrastructure experience
5+ years in
compute/platform operations leadership
Experience managing
VMware + Windows + Linux environments
Prior experience in
client-facing managed services roles (mandatory)
Education & Certifications
Bachelor's degree in IT / Computer Science or equivalent
Preferred certifications:
VMware VCP
Microsoft (Windows Server / Azure Admin optional)
Red Hat (RHCSA/RHCE preferred)
ITIL Foundation
Key KPIs
SLA compliance (Availability, MTTR)
Incident reduction & RCA effectiveness
Automation adoption (reduced manual effort)
Customer satisfaction (CSAT)
Platform performance and utilization optimization
Nice to Have
VMware NSX / Horizon knowledge
Cloud exposure (Azure / AWS VMware)
Experience in transformation / migration projects
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
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