Inbound Call Center Agent (Remote)Studio 613, Inc. • Athens, Georgia, United States
Inbound Call Center Agent (Remote)
Studio 613, Inc.
- Athens, Georgia, United States
- Athens, Georgia, United States
À propos
Job Description Studio 613, Inc. Remote Opportunity – United States except CA, CT, MD, MA, NY, OR, and WI
We hire top performers with the motivation and discipline to be the best of the best. We pride ourselves in providing stellar service and producing outstanding results for our clients and their customers.
Who are we looking for? The ideal candidate for this exciting virtual opportunity will demonstrate extensive knowledge in providing professional customer service and have excellent written and verbal communication. In this role, the customer service specialists should be a self-starter, strongly self-motivated not only to take great care of the customer, but also be able to resolve customer inquiries. Performing basic troubleshooting tasks of the client's products and services may also be required. This opportunity will be offered to an independent contractor approved to work in the Studio 613 network.
Required Skills
Minimum 6 months customer service/technical troubleshooting experience or proven technical ability
A quiet workspace, ergonomic chair, and desk.
Must be well organized, resourceful, and have excellent communication and relationship building skills.
Experience supporting customers via phone, e-mail, chat, and/or in person.
Passion for customer service and ownership of the customer experience including comprehensive issue resolution.
Able to effectively tailor communication and style to differing audiences.
Able to self-manage and work independently in a fast-paced, constantly changing environment.
Thrives on a team where expertise is shared and feedback is welcomed.
Effective time management including ability to multi-task, organize and prioritize.
Able to research and grasp technical information across multiple tools while talking with customers.
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.
Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.
Qualifications
Must be a US citizen and currently reside in the United States.
Knowledge of labor and employment laws.
Ability to build rapport with all employees.
Strong organizational skills.
Excellent written and verbal communication skills.
Must be clear of any felonies and any offense that includes fraud or theft.
Minimum Technical Requirements
Monitor display 17–19" (non-widescreen) or 19–20" (widescreen) required.
Only PCs with Windows 7 (32 or 64 bit), Windows 8, Windows 8.1 and Windows 10 are compatible.
Mac OS, Windows 2000, XP and Vista are not supported for this opportunity.
Training Details All Independent Contractor training classes are held virtually in Blackboard Collaboration. Participation Monday-Friday is required. Evening classes are available.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.