Retail Manager

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy: The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Ensuring high standards of merchandising at all retail areas

Coaching and leading team members to provide a fantastic guest experience

Identifying and implementing plans for continual operational improvement

Taking a hands-on approach to ensuring our standards are being executed

Overseeing retail opening duties ensuring readiness from the moment the first guest arrives

Overseeing closing duties to ensure retail areas are secured

Supervising team members to ensure high standards are always maintained

Scheduling team members through Kronos/MyStaff aligning labor spend with revenue forecasts to optimize financial performance and guest experience

Accurate completion and maintenance of inventory to prevent shrinkage

Placing orders for products based on detailed analysis of future demand

Ensuring high standards of store merchandising are always maintained

Coaching team members to continually enhance performance

Attend management meetings to build collaboration with other departments at the location

Handling customer complaints to ensure timely and satisfactory completion

Processing invoices in a timely manner

Overseeing the rotation of merchandise for different event types to optimize revenue

Setting daily zone chart for team members

Completing team pre-shifts to set the tone for events and keep team members informed

Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe

Overseeing sales floor restocking to optimize product availability

Receiving orders and checking to ensure accuracy

Planning and managing special event setups and tear downs

Assisting customers as needed always setting an example for team members

Completing team member progressive discipline as needed

Ensuring compliance with all Payment Card Information rules always

Completion of annual performance and mid-term reviews with team members

Managing location 'Keys to the Future' activities to develop future leaders

Completion of team member orientation training

Other duties as assigned

Job Requirements

2+ years' experience in a retail operational position

Bachelor's Degree with a focus in Business is preferred

High level of computer literacy

Passion for retail

Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Req ID: 1545150

Levy Sector

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JENNIFER CAMERON

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