HR Manager

It's A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That's where you come in. Join the exciting culture at It's A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You're going to love it here!

Benefits include: competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

Position Summary

The Human Resources Manager is responsible for supporting the day-to-day HR operations of a growing multi-location organization. This role serves as a key resource for employees and managers, ensuring consistent application of company policies, supporting employee relations matters, maintaining compliance, and helping deliver a positive employee experience.

This position is ideal for an HR professional who enjoys balancing people, processes, and problem-solving while working in a fast-paced environment.

Key Responsibilities:

Serve as a primary point of contact for employees and managers regarding HR policies, procedures, and workplace concerns.

Conduct employee relations investigations and assist in resolving workplace issues in a fair, consistent, and compliant manner.

Support performance management processes, including coaching conversations, corrective actions, and performance improvement plans.

Administer leaves of absence, accommodations, workers' compensation claims, unemployment claims, and other employee programs.

Ensure compliance with federal, state, and local employment laws and company policies.

Assist with onboarding, offboarding, policy communication, and employee documentation.

Maintain employee records and HR data within HRIS systems.

Process payroll ensuring compliance and accuracy.

Support employee engagement, retention, and recognition initiatives.

Assist with HR reporting, audits, and compliance-related projects.

Partner with managers to provide practical HR guidance and support operational needs.

Identify opportunities to improve HR processes, efficiency, and the overall employee experience.

Participate in special projects and other duties as assigned.

Qualifications, Experience, and Skills Needed

5+ years of Human Resources experience

Strong employee relations and workplace investigation experience

Working knowledge of employment laws and HR best practices

Experience administering leaves, accommodations, and employee programs

Ability to manage multiple priorities and meet deadlines

Strong organizational, communication, and problem-solving skills

Ability to handle confidential information with discretion

Experience with HRIS systems and Microsoft Office applications

Multi-location experience preferred

Healthcare, retail, hospitality, or service-industry experience preferred

PHR, SHRM-CP, or equivalent certification preferred

You are approachable, organized, and dependable. You enjoy helping managers navigate employee issues, finding practical solutions, and ensuring processes are followed consistently. You can work independently, build strong relationships, and confidently manage the day-to-day HR responsibilities that keep an organization running smoothly.