Information Technology Specialist Level 2Shaw Construction • Denver, Colorado, United States
Information Technology Specialist Level 2
Shaw Construction
- Denver, Colorado, United States
- Denver, Colorado, United States
À propos
Information Technology Specialist Level 2
Department:
Information Technology
Reports To:
Information Technology Manager
Classification:
Exempt
Location:
Denver, CO (office-based; up to 20% travel to jobsite locations)
Compensation:
$70,000 – $80,000 annually, commensurate with experience. In compliance with the Colorado Equal Pay for Equal Work Act.
Position Summary The IT Specialist serves as Shaw Construction's frontline technology support resource, helping up to 250 end users across office and jobsite locations in Colorado, Wyoming, and Utah stay productive and connected. This is a hands‑on, people‑first role, think Level 2 Help Desk, not systems administration. The right candidate is someone who genuinely enjoys helping people solve problems, communicates clearly with non‑technical users, and stays composed when someone is frustrated.
Duties & Responsibilities
Serve as the primary point of contact for day‑to‑day IT support tickets across office and field locations
Troubleshoot and resolve hardware, software, and connectivity issues for end users with varying technical comfort levels
Communicate clearly and patiently – whether on the phone with a superintendent in the field or walking a colleague through a reset in the office
Escalate unresolved issues to the IT Manager with full documentation and context
Maintain the Help Desk ticketing system with accurate records to support tracking and long‑term planning
New User Setup & Onboarding
Configure and deploy workstations, laptops, and mobile devices for new hires
Set up user accounts and access permissions in Active Directory and Microsoft 365
Provide basic orientation to Shaw's systems and ensure new users are ready to work from day one
Jobsite IT Support
Coordinate setup and breakdown of IT resources at construction trailer locations (routers, switches, printers, connectivity)
Travel to jobsites as needed (up to 20%) to resolve issues that cannot be handled remotely
Manage turn‑up and shut‑down of jobsite communications services with external providers
Maintain organized IT equipment inventory and accurate asset records
Configure, redeploy, and retire computers per standard lifecycle policy
Manage mobile device lifecycle — iOS and Android acquisition, deployment, and recovery
Support printers, copiers, and common area technology equipment
Education & Experience
Minimum 2 years of Help Desk or end‑user IT support experience required; 3 years preferred
Experience in any industry welcome, construction background is a plus but not required
Associate's or Bachelor's degree in Computer Information Systems or related field preferred; equivalent hands‑on experience considered
Technical Skills
Active Directory — user account management and basic administration
Microsoft 365 — setup, troubleshooting, and end‑user support
Windows OS — current versions, workstation troubleshooting
Hardware experience — workstation and laptop configuration, peripheral setup
Basic networking fundamentals — routers, switches, connectivity troubleshooting
Email security fundamentals
Preferred Certifications
CompTIA A+ required (or currently in progress)
CompTIA Network+ or Security+ a plus
Microsoft certifications a plus
What We’re Really Looking For
Communicates confidently and clearly, especially with non‑technical users under pressure
Stays calm and solutions‑focused when handling field calls and urgent requests
Takes ownership of problems and follows through until they're resolved
Thinks critically and troubleshoots efficiently rather than just following a script
Is self‑motivated, organized, and reliable in a fast‑paced, multi‑site environment
Physical Requirements Office‑based with up to 20% travel to jobsite locations as needed. Must be able to lift up to 50 lbs. Occasional evening or weekend work may be required. (rare)
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Compétences linguistiques
- English
Avis aux utilisateurs
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