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Field Applications Engineer (Fluid Dispensing)EmergencyMDMilwaukee, Wisconsin, United States
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Field Applications Engineer (Fluid Dispensing)

EmergencyMD
  • US
    Milwaukee, Wisconsin, United States
  • US
    Milwaukee, Wisconsin, United States

À propos

Field Applications Engineer (Fluid Dispensing) Position Overview The Field Applications Engineer (Fluid Dispensing) is the customer‑facing engineer for demos, system buyoffs, system/process development, and troubleshooting. Customer interactions include pre‑sales support, machine demonstration and buyoffs, and post‑sales support, which includes troubleshooting. Primary duties include being responsible for customer support calls, customer process evaluations, and preparing evaluation reports based on the tests, and configuring systems to be quoted. Additionally, this role will be responsible for providing solutions to machine issues and interact with customers for higher level process support.
Key Responsibilities
Handles customer day‑to‑day calls and concerns. Communication via email, phone, and if required in person
Provides post‑sales process and system support
Assists in process optimization at customer site or over the phone or email
Conducts system demos at the office either with the customer present or by processing parts and returning finished parts with a detailed report
Develops and optimizes applications that effectively accomplish client objectives and user needs
Acts as a technical advisor to Sales and Service groups
Provides contributions to the system manuals and other forms of documentation
Installs machines at customer facility
Experience and Qualifications
Bachelor's degree in a technical field such as Engineering, Chemistry or Computer Engineering or related field preferred
2-3 years of fluid applications/process engineering or field where interacting with customers in technical projects preferred
Industry-specific experience and familiarity in Conformal Coating or SMT processes
Experience in working with chemicals and solvents preferred
Understanding of basic electronics to be used during troubleshooting
Strong customer service, sales, and marketing experience skills
Working Conditions / Physical & Mental Demands The worker must be able to ascend or descend ladders, stairs, scaffolding, and ramps using feet, legs and/or hands and arms. The worker must maintain body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. The worker must be able to bend the body downward and forward by bending the spine at the waist, bend legs at the knee to rest on knees, move about on hands and knees or hands and feet, and extend the arms in any direction. The worker will also need to pick, pinching, typing or otherwise working primarily with fingers for handling or applying pressure to objects. The worker must possess visual acuity to perform tasks such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, small parts, and/or operating machines, using measurement devices or assembly or fabrication of parts at distances close to the eyes. Exertion of up to 20 pounds of force occasionally, up to 10 pounds frequently, or negligible force constantly will be required. The job is rated as Light Work if the worker is required to have close visual acuity and spend most of the time seated while performing tasks that require moderate to high physical exertion.
The worker is subject to inside environmental conditions such as protection from weather but not necessarily from temperature changes, and hazards such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Travel Requirements: Ability to travel to China and Mexico for training. Standard office environment. Significant computer work should be expected.
Equal Opportunity Employer Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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  • Milwaukee, Wisconsin, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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