Inbound Collections Representative - #89294iQor, Inc. • Charlotte, North Carolina, United States
Inbound Collections Representative - #89294
iQor, Inc.
- Charlotte, North Carolina, United States
- Charlotte, North Carolina, United States
À propos
Charlotte, North Carolina, United States
Posted Date:
05/30/2026
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
Job Summary: We’re hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past‑due balances — all while delivering an exceptional customer experience.
Training schedules can be between 8:00am-8:00pm (8‑5, 9‑6, 10‑7, 11‑8), depending on business need.
Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.
Work Setting: Onsite at our Charlotte Call Center
What You’ll Do:
Connect with customers via inbound calls
Resolve account inquiries and explain payment options
Negotiate payment arrangements and secure commitments
Carefully review account details to ensure accuracy
Document conversations clearly and thoroughly
Meet performance goals in quality, compliance, and recovery
What Makes You a Great Fit?
1+ year of customer service, collections, or call center experience
Strongattention to detail— you don’t miss the small stuff
Confidentnegotiation skillswith a solutions-focused mindset
Genuineempathyand professionalism in sensitive conversations
Ability to stay calm, positive, and goal-driven
Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
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Compétences linguistiques
- English
Avis aux utilisateurs
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