MANAGER, OPERATIONS

Location: Atlanta, GA, US, 30303

Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary: This position will manage and coordinate activities of customer service, order entry, project management, procurement of outsourced material/services and project pursuit by providing leadership in the following areas.

• Plan, schedule, and align project management tasks to fulfill client requirements, maximizing resource efficiency while upholding strict quality and service standards
• Analyze production and operational metrics, collaborating across departments and safeguard customer satisfaction
• Address and resolve internal staff issues and workplace conflicts, escalating complex or unresolved personnel matters to the Branch Manager (Project Center) for action
• Provide direct assistance with customer service, order processing, and cost estimating during peak periods or as required
• Travel to various client sites (including contractor/architect offices, construction sites, testing laboratories, and fabrication centers) to facilitate project alignment, timeline tracking, installation support, and dispute resolution
• Oversee and resolve customer service discrepancies, including processing RMAs, evaluating QC reports, and authorizing credits or non-chargeable invoices

Supervisory Responsibilities: Manages 2 or more employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Skills: Bachelor's degree in business, engineering or operations management; 3+ years of leadership experience within the fenestration, building materials, or construction products industry required. 3+ years of sales or operations experience in the fenestration industry preferred. Ability to reach architectural drawings and specifications is required Proven ability to work independently with minimal supervision Excellent customer service skills and communication skills Possess strong technical proficiency in to effectively oversee job operations. Be vigilant about safety Quality - conscious, oriented to excellence

Physical Demands: The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements: The travel required for this position is less than 25%.

Work Environment: The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.