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Business AnalystParadigminfotech • Bedminster, New Jersey, United States
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Business Analyst

Paradigminfotech
  • US
    Bedminster, New Jersey, United States
  • US
    Bedminster, New Jersey, United States
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À propos

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high quality processes and cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our client‑centric model for customer management and delivery.
Job Description
Analyze requirements, develop detailed designs/call flows for implementation and effectively document the details.
Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements.
Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development.
Develop call flows for complex applications including data‑driven interactions and contact center routing of calls.
Work closely with business units to gain an in‑depth understanding of business issues; identify, analyse, and translate business needs into functional specifications.
Leverage enterprise reporting tools to develop ad‑hoc and daily reports outlining KPIs/performance and gain a thorough understanding of the underlying factors that contribute to the trend.
Qualifications BA with IVR experience.
Additional Information All your information will be kept confidential according to EEO guidelines.
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  • Bedminster, New Jersey, United States

Compétences linguistiques

  • English
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