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WFM Specialist: Forecasting, Scheduling & Analytics

Company
  • US
    California, Maryland, United States
  • US
    California, Maryland, United States

À propos

Company in California seeks a Workforce Management Specialist responsible for forecasting, scheduling, and staffing optimization at the Athens Support Center. You will oversee resource availability using Genesys Cloud, supporting efficiency and customer experience. The ideal candidate will have a bachelor's degree in a related field and over 3 years of experience in workforce management within a contact center environment. Benefits include competitive wages, comprehensive medical coverage, 401K, and professional development opportunities.
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  • California, Maryland, United States

Compétences linguistiques

  • English
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