Sales Operations Manager (Remote)
Convergys
- Lincoln, Nebraska, United States
- Lincoln, Nebraska, United States
À propos
Join Concentrix as a Sales Operations Manager working fully from home. Responsibilities
Own overall sales performance (conversion, revenue, productivity) across assigned programs Drive daily/weekly performance rhythms to ensure consistent execution Identify and address performance gaps early and implement corrective actions Partner with leaders to build strong pipelines and hit or exceed targets Lead and develop Team Leaders and Sales Coaches to drive a high‑performance culture Hold leaders accountable to daily performance management, coaching effectiveness, and action plans Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results Reinforce a culture of accountability, urgency, and ownership Shift coaching approach to be skill‑based and behavior‑focused (sales conversations, objection handling, rapport building) Ensure coaching is documented, consistent, and tied directly to performance outcomes Partner with Training to improve new hire readiness and early tenure success Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand Identify opportunities to improve efficiency and productivity without sacrificing quality Drive consistency in processes, communication, and execution across teams Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans Translate client expectations into clear operational actions Proactively communicate risks, opportunities, and progress Qualifications
Associate's degree preferred; more than ten years of experience with two to four years of progressive management experience preferred Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals Proven ability to coach and develop action plans that maximize performance and provide effective feedback Ability to implement change and adapt quickly to changing business needs Work well under pressure and follow through on items to completion while maintaining a professional demeanor Excellent communication skills, both written and verbal, and ability to present information to internal and external associates Organize and prioritize projects in a fast‑paced, deadline‑oriented environment Mentor, coach, and provide direction to a team of employees Take initiative and ownership with a focus on continuous improvement Foster a customer service disposition and sense of professionalism for self and team Willingness to work a flexible schedule Minimum one year of experience as an Operations Manager or Sales Operations Manager 3‑5 years of proven high‑level sales leadership; OB sales experience ideal Must reside in the United States and have a valid U.S. residential address Must be at least 18 years old with a completed high school diploma or GED Legally authorized to work in the United States Benefits
Base salary range of $60,000 to $75,000 per year Medical, dental, and vision insurance Comprehensive employee assistance program (EAP) 401(k) retirement plan Paid time off and holidays Paid training days DailyPay enrollment option to access pay early Company‑supplied technologies and work‑from‑home convenience Programs and events supporting diversity, equity, and inclusion, sustainability, and community engagement Other perks and benefits offered Equal Employment Opportunity
Concentrix is an equal‑opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. Physical and Mental Requirements
Requires regular use of a computer, keyboard, telephone/headset, and other office equipment. Work is generally sedentary in nature. Application Information
Position is an immediate vacancy. Deadline to apply: 7/2/26.
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Compétences linguistiques
- English
Avis aux utilisateurs
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