Sales Support ManagerFerguson Enterprises, Inc. • Lake Carmel, New York, United States
Sales Support Manager
Ferguson Enterprises, Inc.
- Lake Carmel, New York, United States
- Lake Carmel, New York, United States
À propos
We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area. Responsibilities
Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns. Effectively set priorities and expectations based on business needs. Mentor, train, motivate, and develop team members to be successful. Set expectations and goals by driving associate/team performance. Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships. Evaluate associate key performance indicators and identify training needs and development opportunities. Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance. Requirements
Experience using process and metrics/data to lead a team. Prior management/leadership experience is strongly preferred. Ability to adapt quickly to change and lead through change management. Must possess a strong customer service orientation and the desire to serve internal and external customers. Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written). Ability to quickly learn company systems and platforms. Must possess solid computer skills, including Microsoft Office and other Ferguson platforms; prior Trilogie and Salesforce experience is a plus. Benefits
At Ferguson, we care for each other. We value our well-being just as much as our hard work. Our competitive offering includes benefits such as health, dental, vision, paid time off, life insurance and a 401(k) with a company match, as well as additional meaningful and inclusive enhancements that are adaptable to diverse situations and needs, including mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, community involvement opportunities and more. Compensation
Pay Range: $6,150.00 - $9,841.67 (Monthly for salaried roles or hourly for all other roles). This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations. Equal Employment Opportunity
Ferguson Enterprises, LLC. is an equal employment opportunity employer. We are a government contractor that complies with 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A). We are an equal employment opportunity employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Reasonable accommodation information is available upon request.
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Compétences linguistiques
- English
Avis aux utilisateurs
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