À propos
Overview:
We are seeking a highly skilled
Desktop Support Technician
to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.
Key Responsibilities:
Provide white-glove support to our users via email, walk-ups and from MS Teams. Maintain ticketing system hygiene and ensure timely resolution of issues. Utilize FreshService ticketing system to manage user tickets. Asset management and inventory. Troubleshoot and repair
desktop and laptop hardware
(primarily Dell Latitude platforms). Diagnose and resolve
Windows 10/11 Pro
OS issues. Install and troubleshoot Microsoft Office 365 applications. Manage
Windows 11 imaging and deployment
systems for new hires and or existing users. Onboard new hires, contractors and or consultants on new hardware. Assist with Microsoft MFA Authenticator issues. Assist Security Operations team with
CrowdStrike
security-related endpoint issues. Support
Global Protect VPN connectivity
and resolve network-related endpoint problems. Perform
user data migrations
to new laptops, ensuring smooth transitions. Troubleshoot
printer connectivity
(desktop, laptop and label printers). Install and troubleshoot SecOps approved software applications. Promote IT security best practices and enforce
Acceptable Use Policies . Collaborate with the
IT End User Services Manager , providing regular updates on progress and challenges.
Qualifications:
Hands-on experience with
Dell desktop hardware
with troubleshooting and Dell RMA. Experience with IT Ticketing systems preferably FreshService. Experience in troubleshooting VPN agent on endpoint connectivity issues. Experience with
user data migration
and endpoint setup. Excellent communication and interpersonal skills.
Preferred Skills:
5 Years experience with Microsoft Windows OS 10/11. 5 Years experience with Microsoft Office 365. Microsoft Intune, Entra or related certifications. Experience supporting remote employees. Familiarity with Dell Latitude models and hardware configurations. Knowledge and Practice of S
ecurity Best Practices
and
Clear Desk Policies
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.