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Mobile Service Technician, Portland
Lucid Motors
- Seattle, Washington, United States
- Seattle, Washington, United States
À propos
We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Role Overview
– The
Mobile Service Technician
is responsible for traveling to client locations to diagnose, maintain, and repair Lucid Motors vehicles in the field. Lucid provides a service van or truck and all required tools. The position works independently and in a team as needed, with support from the nearest service location. The technician demonstrates passion for sustainable transportation, creatively solves problems in a fast‑paced environment, and is expected to obtain ASE certifications within 6‑8 months of hire. Lucid will reimburse the associated cost upon successful completion.
Responsibilities
Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management.
Work directly with clients to provide a high level of customer experience.
Effectively use the appropriate software suite to properly and completely document all customer vehicle interactions.
Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
Properly perform the walk‑around and write‑up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs.
Accurately document client concerns for diagnosis and repair.
Follow correct repair order documentation procedures, i.e. The Three C’s.
Invoice and collect payment.
Perform customer service duties such as answering phones, scheduling appointments (where needed), and calling customers to update them on repair status or to follow up after repairs are completed.
Review appointment schedule to plan travel time and visit duration for mobile services.
Provide support at Service Center based on demand.
Travel within assigned territory and other service locations as needed.
Other duties as assigned.
Qualifications
2‑5 years of experience as an automotive service technician.
Self‑sufficient, highly organized, and comfortable working independently and as part of a team.
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
Customer‑facing experience with excellent written and verbal communication skills.
Proficient in Microsoft Office and able to learn proprietary DMS software.
EPA 609 Certification.
Willingness to complete Lucid‑provided CPR training post‑hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a driver’s license for a minimum of 3 years and successfully complete Lucid Training upon hire.
Preferred Qualifications
ASE Certifications (A4, A5, A6, A7, A8, L3, L4 – ADAS).
Previous experience with EV diagnosis and repair.
Experience in luxury automobile repair environments.
Compensation Range Base Pay Range (hourly): $35 – $43 USD.
Benefits Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity:
At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal‑opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility:
Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.
Candidate Data Privacy:
By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
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Compétences linguistiques
- English
Avis aux utilisateurs
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