Operations Manager/Installer

Under the guidance of the General Manager, the Operations Manager performs a specified range of duties related to sign & graphics design, production, project management, & installation service. The Operations Manager is responsible for balancing cost, quality and speed of graphic product design, manufacturing, quality control and installation service. The Operations Manager supports Center Customers through maintaining timely production schedules, producing defect free products and timely installations in coordination with the Sales Manager.

1. Train, motivate, review, schedule, and coach all Operations employees.

2. Maintain and improve the productivity of graphic operations by resolving personnel disputes and related problems privately and in a timely manner.

3. Oversee Center schedules and workflow between design, production, and installations [managing WIP to fulfill sales deadlines].

4. Evaluate and maximize Operations to improve customer service and customer satisfaction.

5. Schedule production/installations operations for permitted jobs daily.

6. Learn, train & maintain production/installation machinery & tools.

7. Manage just in time inventory & purchasing process.

8. Handle logistics of large custom orders directly or through management of subcontractors as needed; find competitive prices and order materials and schedule work.

9. Expedite production when needed by assisting the design, production, or installation crews with hands on assistance of the overflow work.

10. Manage store maintenance including:

• Cleanliness of facilities inside and outside by employees and contracted cleaners.
• Equipment maintenance for scheduled PM and unscheduled repairs.
• Organization of tools, machinery, inventories & work spaces.

11. Complete monthly reports as necessary tracking Operations and compliance requirements.

Education/Experience: Any combination of education, training or general experience that would provide the required skill and knowledge base sufficient for job performance. This could include:

• Previous operations management experience including personnel and purchasing management.
• Previous business service experience.
• Previous sign industry experience.
• Pass all assessments/inventories administered during the hiring process.

Knowledge: Correct English usage including spelling, grammar, and punctuation; ability to proofread; basic math as well as basic financial literacy; sign basics; computer basics.

Skills: Excellent communication skills including the ability to listen and verbalize thoughts to subordinates and being considerate of others' feelings while interpreting/clarifying issues; leadership ability; motivating employees; time management; teaching/training employees; managing multi-tasking projects; organization (i.e., orderly & clean work place operations).

Desirable Qualifications/Traits: Driven, adaptable personality; positive "get it done" attitude; flexibility to work occasional overtime; emotional maturity; patience; ability to see both sides of an issue or situation and mediate/resolve to the satisfaction of all parties involved; high level of common sense and knowing what is reasonable; honest, trustworthy, and high level of integrity and professionalism, ability to work at a fast pace.

1. Ability to deal with a variety of emotions and frustrations when making business decisions. Emotional maturity and stability needed.

2. Ability to handle several projects concurrently.

3. Ability to resolve problems, handle conflict and resolve complex communication issues, in a calm manner.

4. Ability to communicate providing verbal feedback in a professional manner.

1. Hiring and firing responsibility in consultation with General Manager for all design, production, and installation positions.

2. Reports directly to General Manager.

1. The first formal, written performance review will occur after 6 months.

2. Subsequent performance or salary reviews will take place annually months thereafter.

Compensation: $45,000.00 - $60,000.00 per year.

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

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Learn more by exploring the positions offered by FASTSIGNS centers.