Security Manager - Caprock

Location: Pampa, TX, US, 79065 Career Area: Corporate + Field Support

Position Summary: The Security Manager is responsible for leading security programs and protecting residents, employees, visitors, property, and company assets at the Caprock Workforce Communitya large-scale, workforce housing and hospitality environment operated by Aramark. This role ensures professional and effective security operations through strong vendor oversight, incident management, and proactive risk prevention. A continuous onsite presence, coaching leaders and employees, and reinforcing a strong safety and security culture are core expectations of this role.

Job Responsibilities:

• Vendor Management Security Services
• Oversee contracted security providers, ensuring consistent, professional security coverage for the Caprock community.
• Monitor compliance with security contracts, post orders, incident reporting, and escalation protocols.
• Partner with Operations and Facilities to manage access control, patrol activities, emergency response, and asset protection.
• Lead security incident investigations in coordination with Human Resources and community leadership.
• Ensure alignment between security operations and the resident experience in a live-in community setting.
• Risk & Asset Protection
• Lead and implement Aramark risk control programs to protect people, property, and assets across the Caprock community.
• Conduct routine security walks of all community facilities, housing, dining, recreation, and common areas.
• Engage operational leaders in corrective actions identified during security assessments.
• Partner with Operations, Human Resources, and Corporate Safety & Risk Control to enforce Aramark's SAFE Commitment.
• Lead incident investigations and follow-up corrective actions to reduce severity and frequency of security events.
• Compliance, Audits & Emergency Response
• Ensure compliance with applicable security regulations and Aramark standards.
• Maintain security documentation, incident reports, investigations, and corrective action logs.
• Accompany corporate, regulatory, or partner inspections and manage corrective action responses.
• Respond to emergencies in coordination with Facilities, clinic partners, and local emergency services.
• Support emergency preparedness planning, drills, and crisis response protocols appropriate to a large residential community.
• Training & Leadership
• Lead security and emergency response training for managers and employees.
• Facilitate community safety meetings and cross-functional coordination.
• Train and coach managers and employees on security and risk prevention programs in alignment with Aramark standards.
• Act as a trusted advisor and visible security leader within the Caprock community.

Qualifications:

• Minimum Requirements
• Bachelor's degree required (Criminal Justice, Business, or related field preferred).
• Minimum 3+ years of experience in security management, risk management, or related fields.
• Experience managing third-party security vendors, preferably in large-scale facilities or residential communities.
• Strong working knowledge of incident investigation, access control, and corrective action processes.
• Understanding of severity and frequency metrics and ability to drive improvements.
• OSHA certification preferred (or ability to obtain).
• Excellent written and verbal communication skills.
• Strong coaching, influencing, and relationship-building skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift up to 50 pounds and work in a physically active environment.
• Willingness to work evenings, weekends, and holidays as required in a 24/7 community setting.