Inside Sales Account RepresentativeRumpke Waste & Recycling • Cincinnati, Ohio, United States
Inside Sales Account Representative
Rumpke Waste & Recycling
- Cincinnati, Ohio, United States
- Cincinnati, Ohio, United States
À propos
Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue
Retain and develop long‑term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates
Conduct phone calls, and electronic communications to existing customers to foster relationships
Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
Respond to service cancellation requests with priority and follow‑up in an attempt to save the business where possible
Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales
Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy
Regularly meet with management to review weekly sales activities and status of customers
Perform other duties as assigned
Skills & Abilities
Organized and detail‑oriented with the ability to multitask in a fast‑paced environment
Proven analytical/problem‑solving skills for the customer and the company
Proficient in Windows and Microsoft applications
Excellent customer service and data entry skills
Work efficiently and effectively, both independently and as a team
Meet deadlines and complete assignments within stated time frames
Always present and maintain a professional appearance and demeanor
Experience & Knowledge
Previous experience in Inside Sales, Sales Support, Administrative Assistance, or similar roles is preferred
Physical Requirements
Rarely lifting/carrying a max of 50 lbs
Occasionally working in areas of dust, odors, mist, gases, and other airborne matter
Continuously sitting in an office environment
Rarely standing/walking
Additional Working Conditions
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre‑employment testing
Must be able to read and speak the English language
Education
High School or better
Associate's or better in a relevant field
Bachelor's or better in a relevant field
General Education Diploma or better
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All qualified applicants are encouraged to apply.
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Compétences linguistiques
- English
Avis aux utilisateurs
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