Director, Product Management Inforce Servicing

The Product Director is accountable for a logical group of product teams, organized around a common value theme or capability set. They set the experience or capability strategy, vision, roadmap, and go-to-market strategy across the portfolio of product teams they manage. This position has accountability for team planning and management, prioritization and sequencing across the portfolio, and ensuring the delivery of high-quality work across multiple delivery teams. Product Directors take an entrepreneurial view of their role within the enterprise in order to deliver desired business outcomes and value, working closely with product teams that include design, product, business, and technology experts.

POSITION SUMMARY

Thrivent is seeking a Director, Product Management Inforce Servicing to lead the strategy, modernization, and delivery of Inforce servicing capabilities across our Life, Health, and Annuity product portfolios. This is a unique opportunity to shape the future of Inforce servicing across one of the industry's largest and most diverse insurance portfolios.

This leader will be responsible for defining and executing the vision for policyholder and advisor servicing capabilities throughout the customer lifecycle, driving transformation across digital experiences, operational workflows, servicing platforms, and AI-enabled automation. The role combines strategic product leadership with operational transformation and requires close partnership with Technology, Operations, Insurance Solutions, Actuarial, Advisor Experience, Customer Experience, Law/Compliance and Controllers.

The successful candidate will build and lead a high-performing team of Product Managers and Product Owners while influencing cross-functional teams to deliver measurable improvements in customer outcomes, advisor experience, operational efficiency, and straight-through processing.

This can be a remote position within the US.

Product Strategy & Portfolio Leadership

• Define and execute the product vision, strategy, and multi-year roadmap for Inforce servicing capabilities across Thrivent's Life, Health, and Annuity businesses
• Lead a portfolio of products supporting policy servicing, policy maintenance, premium servicing, beneficiary management, policy value transactions, and related Inforce servicing capabilities
• Establish investment priorities aligned with enterprise objectives, customer needs, advisor expectations, and operational outcomes
• Drive modernization of legacy servicing platforms and supporting ecosystems through a product-led transformation approach
• Balance short-term business commitments with long-term platform modernization and strategic capability development

Insurance Product Operationalization & Servicing Readiness

• Partner with Insurance Solutions, Actuarial, Underwriting, Distribution, Operations, and Technology teams to successfully deliver new Life, Health, and Annuity product capabilities
• Influence product design decisions to improve serviceability, operational efficiency, digital adoption, and straight-through processing
• Serve as the product leadership representative for Inforce servicing during product development and product enhancement initiatives
• Ensure servicing platforms, operational processes, digital experiences, and supporting ecosystems are prepared to support new product launches and enhancements
• Drive readiness planning and execution for new product introductions, ensuring alignment across business, operational, and technology stakeholders
• Identify opportunities to simplify product administration and servicing requirements while maintaining regulatory and business objectives

Customer, Advisor & Servicing Transformation

• Champion customer-centric and advisor-centric product development practices
• Partner with business and operational leaders to redesign servicing journeys and eliminate friction across end-to-end experiences
• Identify opportunities to improve digital adoption, increase self-service utilization, and simplify servicing interactions
• Establish and monitor metrics that measure customer satisfaction, advisor satisfaction, operational efficiency, and business value realization

AI, Automation & Operational Excellence

• Lead the identification, prioritization, and implementation of AI-enabled servicing capabilities and intelligent automation opportunities
• Partner with Operations leaders to improve straight-through processing, reduce manual intervention, and simplify servicing workflows
• Drive continuous improvement initiatives that reduce servicing effort, improve cycle times, and increase operational scalability
• Evaluate emerging technologies and industry trends to identify opportunities that create competitive advantage

Product Delivery & Cross-Functional Leadership

• Lead and develop a team of Product Managers and Product Owners responsible for product discovery, prioritization, roadmap development, and delivery execution
• Partner closely with Engineering, Architecture, UX, Data, and Operations teams to ensure successful product delivery and adoption
• Influence technology investment decisions and architectural direction to support long-term business objectives
• Establish outcome-based product management practices and governance across the portfolio
• Serve as a key leader in enterprise modernization and transformation initiatives

Leadership & Talent Development

• Build, mentor, and develop high-performing product management talent
• Foster a culture of accountability, innovation, customer focus, and continuous learning
• Promote strong collaboration across business, technology, design, and operations organizations
• Drive organizational adoption of modern product management practices and ways of working

Required

• Bachelor's degree or equivalent experience.
• 10+ years of experience in Product Management, Digital Transformation, Operations Transformation, or related leadership roles
• 5+ years leading teams of Product Managers and Product Owners.
• Demonstrated success leading enterprise-scale product portfolios and complex transformation initiatives
• Experience developing product strategies and translating them into executable roadmaps
• Strong executive presence with the ability to influence senior business and technology leaders
• Experience working in highly regulated industries and complex operating environments

Preferred

• Experience in Life Insurance, Health Insurance, Annuities, Wealth Management, or Financial Services
• Knowledge of policy administration systems, servicing platforms, workflow technologies, and digital servicing ecosystems
• Experience leading modernization of legacy platforms and large-scale technology transformation programs
• Experience implementing AI, intelligent automation, workflow orchestration, or straight-through processing capabilities.
• Experience working with Agile Principles (not SAFe) and Product Operating Models
• Certified Product Manager or similar certification