Account Supervisor

We are seeking an Account Supervisor with automotive and/or CRM experience to play a key role in supporting both day-to-day client communications and the successful execution of ongoing campaign deliverables. This individual will independently lead CRM tracks of work, while also supporting Account Leads on larger initiatives and processesensuring our creative, legal, and deployment delivery processes are followed through to completion to client specifications and satisfaction. You should be self-directed, solution-oriented, and confident interacting with both internal working teams and external clients.

You will be expected to independently manage multiple workstreams, maintain strong internal and external relationships, and contribute to high-quality creative and strategic deliverables.

• Oversee always-on CRM workstreams ensuring high-quality delivery, optimization, and integration across email and direct mail channels.
• Serve as the primary day-to-day contact across assigned projects, building strong rapport with client counterparts.
• Translate complex business goals into actionable CRM strategies, partnering closely with strategy, data, and technology teams.
• Lead or support client meetings, briefings, and presentations, ensuring agendas, materials, and follow-ups are well-prepared and aligned to objectives.
• Review client deliverables for brand and strategic alignment, consistency, and completeness across all feedback rounds.
• Clearly and professionally articulate feedback, timelines, and deliverable expectations to internal teams.
• Manage multiple client workstreams ensuring deadlines are met and quality standards are upheld.
• Proactively identify and address smaller client challenges or project escalations in collaboration with Delivery and Account Leadership.

Internal Collaboration & Communication

• Partner closely with Creative, Delivery, Data, Development, and strategy teams to ensure accurate tracking of deliverables, timelines, and progress updates.
• Coordinate internal communications such as status documents, meeting notes, and feedback summaries.
• Proactively bring in senior discipline leads when additional support or escalation is needed.
• Drive momentum on assigned projects by ensuring accountability, clarity of roles, and timely execution.
• Informing/collaborating with the Analytics team to inform creative updates

Process Ownership & Operational Support

• Manage core client service processes for the account, including: weekly deliverable status, client progress updates, deliverable timing communications
• Support the creative trafficking process; managing the handoff of creative assets to the technology/QA team and internal creative rotation documents
• Transferring and organizing client feedback for internal use
• Maintain organizational systems that enable seamless collaboration and delivery across departments (Workfront, Smartsheet).

• 5+ years of experience leading digital projects across multiple channels in a digital or advertising agency
• Experience in CRM and automotive sector highly desirable
• Ability to solve problems independently and influence teams to achieve desired outcomes.
• Able to partner closely with analytics leadsasking the right questions, interpreting insights, and ensuring work ties back to measurable outcomes.
• Strong communicator who can simplify complex data and translate it into client-friendly storytelling.
• Self-starter who takes initiative to identify opportunity areas, offer solutions and act on them.
• High attention to detail and strong time management and organizational skills.
• Exceptional written and verbal communication skills.
• Flexible and adaptable to evolving situations and needs.
• Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders.
• Microsoft Office experience (Excel, Outlook and PowerPoint).