Fiber Technical Specialist

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Fiber Technical Specialist to be responsible for the installation, testing, maintenance, and repair of fiber optic and telecommunications infrastructure. This position will be full-time and onsite in Pompano Beach, FL.
Shift: Mon - Fri | 7am to 4pm
What You'll Do

• The Fiber Technical Specialist is a senior-level field and technical role responsible for the installation, testing, maintenance, and repair of fiber optic and telecommunications infrastructure

• The role requires advanced troubleshooting expertise, strong knowledge of fiber systems and network principles, and the ability to independently execute complex installations and infrastructure modifications

• The specialist is also responsible for maintaining service levels, minimizing downtime, and supporting infrastructure projects while adhering to safety standards

• This position operates with a high degree of autonomy and may train other field technicians and provide technical guidance

What You'll Need

• Minimum 10 years of experience in fiber optics installation, telecommunications, or network field services

• Extensive experience in fiber splicing, testing, and infrastructure maintenance

• Proven experience troubleshooting complex network and service issues

• Experience working in high-volume field service environments (installations, repairs, and infrastructure projects)

• Demonstrated ability to work independently and lead technical efforts

• Advanced knowledge of fiber optic systems, including splicing, termination, and testing

• Strong understanding of telecommunications infrastructure

• Solid knowledge of network principles (LAN/WAN, routing, switching)

• Understanding of RF fundamentals in telecommunications environments

• Familiarity with cloud and modern IT environments (preferred)

• Advanced troubleshooting and root cause analysis

• Proficiency with fiber tools (fusion splicer, OTDR, fiber test equipment)

• Ability to install and maintain high-volume fiber services efficiently

• Strong project execution and organizational skills

• Effective written and verbal communication

• Customer service and consultative skills

• Proficiency in Microsoft Office 365 tools

• Ability to work independently with minimal supervision

• Ability to manage multiple installations and repairs

• Ability to follow technical documentation and service orders accurately

• Ability to analyze problems and implement effective solutions

• Ability to meet physical requirements, including lifting 50 lbs

• Ability to maintain attention to detail in high-volume work environments

• Valid driver’s license

• Ability to obtain OSHA 10 certification within one (1) year

Preferred:

• Fiber Optics Certification (e.g., FOA or equivalent)

• AWS Certified Cloud Practitioner or equivalent cloud certification

• CompTIA Network+ or similar networking certification

• Additional safety or telecommunications training

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.