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Quality Assurance Manager - SMB Sales
SecurityMetrics
- Orem, Utah, United States
- Orem, Utah, United States
À propos
Mission The QA Manager will be instrumental in developing the SMB Sales quality assurance program.
Required Qualifications
5+ years of experience in a similar management role
Comprehensive understanding of the SMB sales lifecycle
Expertise in utilizing CRM platforms and various sales technologies
Advanced analytical skills in Excel to convert data into actionable strategic insights
Expertise in leveraging call recording software and advanced call analytics
Strong communication skills for team alignment and motivation
Commitment to continuous process improvement and workflow optimization
Key Responsibilities
Lead & Elevate:
Direct the QA team to meet established quality standards; Conduct call reviews and coaching sessions to improve agent skills; Develop and implement scorecards and evaluation frameworks; Collaborate with Sales Leadership to support SMB market expansion.
Cultivate & Enable:
Develop and conduct training for new and existing sales talent; Manage and update Wiki resources and sales scripts.
Guardian of the Brand:
Monitor and analyze CSAT and NPS data to improve the company's reputation on platforms like BBB, Trustpilot, and G2.
Additional Details
Compensation: Depends on Experience (DOE)
Benefits: Company-subsidized Benefits
Events: Company Summer and Winter parties
Raffles: Company raffles including MacBooks, iPads, drones, Apple Watches, TVs and cash prizes
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Compétences linguistiques
- English
Avis aux utilisateurs
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