Inside Sales RepresentativeBLOCK Transformatoren-Elektronik GmbH • Franklin Park, Illinois, United States
Inside Sales Representative
BLOCK Transformatoren-Elektronik GmbH
- Franklin Park, Illinois, United States
- Franklin Park, Illinois, United States
À propos
Inside Sales Representative – Franklin Park, Illinois We are looking for a detail-oriented and customer-driven Inside Sales Representative who takes pride in getting things right the first time. This role is ideal for someone who enjoys working with technical detail, supporting customers with care, and ensuring accuracy in every quote, order, and interaction.
You will play a key role in ensuring our customers receive not just a fast response—but the right solution.
Key Responsibilities
Customer Interaction & Relationship Management
Serve as the primary point of contact for customers via phone and email
Build long-term relationships through attentive, responsive, and solution-focused communication
Understand customer needs in detail and ensure every request is handled thoroughly
Quoting & Order Management
Prepare accurate quotes based on customer specifications and product requirements
Carefully review customer requirements to ensure completeness and correctness
Process customer orders in ERP/CRM system
Follow up on open quotes to increase conversion rates
Coordinate pricing, lead times, and availability with internal teams
Technical Support
Provide basic technical support for electrical products (transformers, power supplies, industrial components, etc.)
Review customer drawings, specifications, and applications
Collaborate with engineering or product specialists when needed
Guide customers toward the most suitable solution for their application
Sales Support & Growth
Identify opportunities for upselling and cross-selling
Proactively reach out to customers to generate new business
Support the outside sales team by following up on leads
Support marketing and sales initiatives (campaigns, promotions, new product launches)
Maintain and update customer records in CRM system
Qualifications
Required
2+ years of inside sales, customer service, or technical sales experience
Strong communication and interpersonal skills with a customer-first mindset
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office
Strong attention to detail and problem‑solving skills
Preferred but not required
Electrical background (e.g., electrical technology, engineering, industrial distribution)
Experience with electrical components, transformers, or industrial automation products
Experience using ERP and/or CRM systems (SAP, Epicor, Salesforce, etc.)
Previous experience in manufacturing or industrial distribution environment
Benefits
Stable, long-term position in a growing international company
Structured onboarding and product training
Collaborative and respectful team culture
Social benefits offered by our company (co-payment for healthcare & pension plans, as well as fully funded additional insurance plans)
Opportunities to develop technical and sales expertise
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Compétences linguistiques
- English
Avis aux utilisateurs
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