Front Office Manager

You want to be part of the hotel industry of tomorrow… we have the career for you!

Welcome to ÔMAGE the new iconic boutique hotel of Laval!

ÔMAGE is all about boldness, nature, emotion and the art of hospitality reimagined. The first boutique hotel in Laval, ÔMAGE is part of the prestigious Marriott Bonvoy Tribute Portfolio collection. A unique place where raw nature meets contemporary design and a deeply human hospitality.

We are currently looking for a Front Desk Supervisor with a strong ability to build and maintain interpersonal relationships, as well as a good ability to manage priorities and make decisions.

If you are looking for a motivating and stimulating job, you have a passion for customer service and excellence and attention to detail hold no more secrets for you… then this position is for you!

Take your career to the next level and come work with amazing people in a dynamic and friendly environment. You aspire to contribute to the growth of a young and dynamic company and you want to be part of a collaborative team that promotes personal development? Then, join Groupe Hôtelier Grand Château!

MANY GREAT REASONS TO JOIN OUR TEAM!

• Competitive salary and full benefits package (group insurance, simplified retirement plan)
• Three weeks of annual vacation
• Meal provided at every shift as well as an exclusive discount at all GHGC restaurant outlets
• Allowance for professional attire, with dry cleaning service included
• Allowance for a physical activity subscription + free access to our fitness center
• Preferential rates across the entire Marriott banner, for you and your loved ones
• Social and charitable activities that strengthen team spirit
• And much more, because here, your well-being and development are at the heart of our priorities!

A LITTLE MORE ABOUT US

Groupe Hôtelier Grand Château (GHGC) brings together two flagship properties, the Sheraton Laval and ÔMAGE Montréal Laval. With over 40 years of expertise, GHGC has built a reputation for excellence in the hotel industry, through personalized customer service and recognized know-how.

Our mission: To create memorable experiences and authentic emotional connections. Every detail matters: from the welcome to the comfort, through the exceptional quality of our gastronomy and our facilities. We aim for excellence, without compromise.

Our GHGC values: Growing together · Hospitality is our priority · Commitment to excellence · Creator of experiences

YOUR DAY-TO-DAY ROLE

You will be an essential pillar of the team. Your role will make a real difference every day.

• Supervise and coordinate daily front desk operations: managing arrivals, departures, phone calls, as well as internal and external requests
• Ensure the smooth execution of daily activities, upholding standards and maintaining exemplary service for all types of clientele
• Coach, train and motivate a team by developing an approach focused on exceptional service
• Implement concrete actions to promote the development and ongoing training of team members
• Effectively manage sensitive situations and guest complaints, ensuring guest satisfaction and loyalty
• Collaborate closely with management for scheduling, timesheet management and budget monitoring
• Actively participate in process optimization to enhance the guest experience and team efficiency

THIS POSITION IS RIGHT FOR YOU IF:

• You have at least three (3) years of front desk supervisory experience in the hotel industry
• You are recognized for your inspiring leadership, initiative and human approach
• Coaching, mentoring and helping a team grow motivates you every day
• You excel at managing priorities, even in high-traffic situations
• You are proficient in hotel systems such as Opera or Hotello
• You are bilingual (French and English), oral and written — required due to interactions with an international clientele
• You are flexible in your availability (days, evenings, weekends)

We thank all candidates for their interest in Groupe Hôtelier Grand Château. However, we will only contact selected candidates. The use of the masculine form is for ease of reading only and implies no discrimination.