Sales Support Specialist
Headboards World
- Addison, Illinois, United States
- Addison, Illinois, United States
À propos
We are seeking a highly organized, detail‑oriented Customer Service & Sales Coordinator to help manage customer communications, prepare quotes, assist showroom visitors, and process customer orders.
This role is ideal for someone who enjoys working with people, staying organized, and helping customers throughout the ordering process.
Prepare and send custom furniture quotes
Respond to customer inquiries via phone, email, text, and website chat
Follow up with prospective customers regarding open quotes
Provide updates on orders, lead times, and shipping schedules
Assist walk‑in customers in our showroom
Deliver a professional and welcoming customer experience
Order Processing & Administration
Create and manage custom orders in QuickBooks
Process Shopify orders and coordinate fulfillment
Verify order details, payments, and customer information
Maintain organized customer records and order documentation
Coordinate with production and shipping teams regarding customer orders
Assist with sample requests, fabric inquiries, and order updates
General Office Support
Help maintain showroom presentation and organization
Support daily administrative and customer service operations
Assist with various projects as the company continues to grow
Qualifications Required
1+ years of customer service, sales support, administrative, or office experience
Strong written and verbal communication skills
Excellent attention to detail and organizational skills
Ability to multitask and prioritize responsibilities
Positive attitude and strong work ethic
Proficiency with computers and common office software
Preferred
Shopify experience
Experience in furniture, interior design, home furnishings, or custom products
Experience working in a showroom, retail, or customer‑facing environment
Monthly Performance Bonuses This position is eligible for monthly performance bonuses based on:
Customer response times
Quote turnaround and accuracy
Order accuracy
Attendance and reliability
Team and company performance goals
Additional Benefits
Paid holidays
Paid time off
Opportunities for advancement within a growing company
The ideal candidate
Responds quickly and professionally to customers
Maintains organized and accurate order records
Helps convert inquiries into sales opportunities
Provides exceptional customer service in person and online
Supports a positive and productive team environment
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.