L1 Desktop Support
Zones
- Los Angeles, California, United States
- Los Angeles, California, United States
À propos
Term: 9+ months
Location: on-site in Los Angeles, CA
Pay: up to $31.25/hr
Hours: M-F Regular Business
Responsibilities
Provide first-level support for desktops, laptops, and end-user devices
Support Windows OS, macOS (basic), and Microsoft Office 365
Troubleshoot common hardware, software, and connectivity issues
Log and manage tickets in ServiceNow ensuring SLA adherencePerform IMAC activities (Install, Move, Add, Change)
Support printers, peripherals, and mobile devices
Support onboarding and offboarding process
Provide basic network troubleshooting (LAN/Wi-Fi)
Assist with asset management and inventory tracking
Escalate unresolved issues to L2 teams
Maintain documentation and follow SOPs
Requirements
1–3 years of experience in desktop support
Basic knowledge of OS, Office 365, and hardware troubleshooting
Familiarity with ITSM tools (ServiceNow preferred)
Good communication and customer service skills
Exposure to enterprise IT environments
Windows and Mac OS knowledge
Certifications like A+, ITIL Foundation
Windows 10/11, macOS (basic)
Microsoft 365 (Outlook, Teams, OneDrive)
MDM Support (Mobile Support)
Intune
ServiceNow ITSM
Basic networking (TCP/IP, Wi-Fi)
Desktop hardware and peripherals
Mobile device support
Benefits Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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Compétences linguistiques
- English
Avis aux utilisateurs
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