Information Technology Managergoop kitchen • Culver City, California, United States
Information Technology Manager
goop kitchen
- Culver City, California, United States
- Culver City, California, United States
À propos
This role reports to the Sr. Director of Technology & Insights, serving as a key decision maker on all network, compliance, and IT support topics. This person will work closely across operations, finance, HR, and development teams to keep the day‑to‑day running and evaluate and plan for future IT needs as we scale, ultimately project‑managing these initiatives to completion.
Your Responsibilities Network
Architect the design of gk’s network: segmentation, wireless, SD‑WAN, ISP selection, redundancy, and configuration standards, covering both restaurants and corporate, in service of stability and security across the business
Own gk’s PCI‑DSS posture end‑to‑end, advising on the support model needed to maintain compliance and leveraging external experts as needed
Design IT infrastructure for new restaurants in partnership with operations and development, writing the playbook for opening to our network standards, and project‑managing execution for each opening
Establish SLAs, escalation procedures, and incident response practices for network outages and issues
Manage day‑to‑day relationships with IT vendors and contractors, including escalating problems and recommending when partners, scopes, or agreements need to change
Hardware
Determine and implement hardware standards and lifecycle for networking gear, servers, and AV in restaurants and at HQ
Build end‑to‑end lifecycle for corporate hardware including procurement, deployment, asset tracking, refresh, and end‑of‑life
Own installation, replacement, network connectivity, and onsite troubleshooting for restaurant hardware (POS/KDS screens and printers, cameras, digital displays, etc.)
Support
Act as the primary help desk resource for HQ corporate staff, covering troubleshooting and system administration for IT systems and hardware
Serve as the on‑the‑ground responder for onsite restaurant issues (network problems and device troubleshooting) potentially requiring substantial time on the road and in our restaurants
Own onboarding/offboarding, account provisioning for corporate and restaurant accounts
Lead relationships with IT support partners and agency resources, defining and evolving the IT support model as we scale
Policy & Security
Own the security and protection of gk’s company and consumer data within our systems, staying current on the threat and compliance landscape (NY SHIELD, security provisions of CCPA, evolving threats, best practices), leading vulnerability management, incident response, and DR/BC planning
Architect the security program across stores and HQ (IAM, endpoint, MDM, password management, security awareness) and project manage the rollout of all security systems and initiatives
In partnership with HR, write acceptable use and security policies for corporate applications and company devices and operationalize these standards
What You Bring Required
5+ years in IT, with 2+ years owning network architecture and operations for a multi‑site environment
Hands‑on experience designing and operating modern enterprise networks (Meraki, UniFi, or equivalent) at scale, including segmentation, wireless, SD‑WAN, and ISP/circuit management
Demonstrated ownership of PCI‑DSS compliance, plus working knowledge of NY SHIELD, the security provisions of CCPA, or comparable data protection frameworks
Experience designing IT infrastructure for new site buildouts and coordinating with construction, operations, and development partners
Experience leading or substantially contributing to security architecture decisions, vulnerability management, and incident response including hands‑on work with MDM, identity, and endpoint security tooling
Track record managing MSPs, agency partners, and vendors: pushing for performance, escalating issues, and defining when capacity needs to change
Comfortable with onsite, hands‑on work including troubleshooting hardware and network issues in person at restaurant locations, with willingness to travel to do so
Strong communication skills, including with non‑technical stakeholders
Bias toward operational excellence and pragmatic execution
Strongly preferred
Restaurant, retail, or distributed brick‑and‑mortar experience, including supporting new store openings end‑to‑end
Familiarity with platforms in gk’s stack or close equivalents: Google Workspace, Slack, MDM/identity tools, UniFi/Meraki
Experience operationalizing security and compliance programs at a high‑growth, brand‑sensitive company
Relevant certifications: CISSP, Security+, CCNP, CCNA, or equivalent
Experience writing acceptable use and security policies in partnership with HR or legal
Nice to have
Comfort using dashboards and data to inform IT and security decisions
Experience with Toast POS, Bite Kiosk, and other restaurant specific technologies
Exposure to celebrity‑brand or public‑facing consumer companies where reputational risk shapes the security posture
Cloud platform exposure (GCP, AWS, or Azure)
Salary Description
112-145k
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.