Facilities Manager

Lead the Facilities Team

Coach, develop, and drive engagement with Facilities Team members and Porters

Ensure all team members are adequately trained, equipped, and held to a high standard

Delegate tasks clearly and follow up to ensure timely, quality completion

Build a team culture of pride, ownership, and proactive problem solving

Manage Venue Maintenance and Operations

Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure

Monitor the operation and proper use of all equipment, building systems, and technology

Manage use and inventory of spare parts, maintenance supplies, and equipment

Collaborate with the Operations team on building and grounds maintenance priorities

Control Costs and Compliance

Control department budgets and spending with accountability for fiscal performance

Maintain all safety, health, and environmental policies and procedures

Ensure all city, county, state, and federal maintenance regulations are met

Maintain a clean driving record and manage vendor relationships effectively

Uphold Safety and Standards

Proactively identify and address maintenance issues before they impact guests or team members

Ensure facilities standards support the overall guest experience

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes

Maintains a track record of on-time, high-quality completion of maintenance and repair work

Fosters urgency in the team for resolving maintenance issues before they impact guests

Leads the team to persist and perform even when facing complex or high-priority repairs

Ensures Accountability | Holding self and others accountable to meet commitments.

Monitors maintenance metrics and holds Team members accountable for quality and completion standards

Accepts responsibility for venue condition and takes decisive action when standards slip

Ensures full compliance with safety, health, and regulatory requirements at all times

Follows through on commitments to Operations leadership, vendors, and the broader team

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

Creates realistic maintenance schedules with tasks sequenced for maximum efficiency

Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning

Aligns Facilities priorities and work plans with the broader Operations team's needs

Balances preventive maintenance with reactive repair demands across a high-volume venue

Coaches others on how to build effective maintenance teams and addresses performance gaps directly

Communicates clear goals, safety standards, and roles to all facilities team members

Ensures the team has the right technical skill mix and leverages individual strengths effectively

Rewards team efforts and accomplishments to build a culture of pride and ownership

Qualifications

• 3+ years of facilities management experience for a large or multi-unit venue

• Certificate and two years of documentable HVAC or electrical journeyman-level experience

• Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair

• Experience building and leading a team, highly preferred

• High school diploma or equivalent

• Must have a clean driving record

• Excellent communication, time management, and organizational skills

• Availability to work varied shifts, including evenings, weekends, and holidays

• Must be 21 years of age or older as required by state or local law

Physical Requirements

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Lift and Move Things: Handle items up to 50 lb., with comfort in lifting, bending, stooping, and carrying

• On Your Feet: Expect to be on your feet and physically active throughout the full shift

• Heights and Climbing: Ability to maneuver up and down ladders and stairs regularly

• All Conditions: Ability to work in extreme weather conditions for extended periods of time

• Active Tasks: Constantly engaged in physical maintenance and repair activities throughout the venue

Sounds like a fit? We can't wait to meet you!

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform and that's just for starters for those who qualify. View playmaker benefits here.