Program Manager

Lead and manage multiple projects/programs simultaneously, ensuring alignment with organizational priorities and strategic goals. Define program scope, objectives, timelines, and success metrics. Develop and maintain integrated program plans, identifying dependencies, risks, and mitigation strategies. Drive execution across cross-functional teams including technology, business, and external partners. Monitor and report program performance, ensuring milestones, budget, and quality targets are met. Provide proactive issue resolution and risk management across program initiatives.

Serve as Scrum Manager / Scrum Master for Agile teams. Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives). Coach teams on Agile principles, Scrum practices, and continuous improvement. Remove impediments and ensure teams maintain high velocity and efficiency. Partner with Product Owners to prioritize backlogs and ensure alignment with business goals. Promote transparency through Agile tools (e.g., Jira, Azure DevOps) and reporting dashboards.

Develop detailed business cases, including cost-benefit analysis, ROI, and risk assessments. Partner with stakeholders to define value propositions and strategic justification for programs. Translate business needs into actionable program roadmaps and delivery plans. Support portfolio planning and prioritization activities.

Communicate program status, risks, and outcomes clearly to senior stakeholders. Facilitate executive reviews, steering committees, and decision-making forums. Influence stakeholders and drive consensus across varying levels of leadership.

Build strong relationships across business units, IT, and leadership teams. Act as a bridge between business and technical teams to ensure alignment and delivery success. Mentor and guide team members on best practices in program and Agile delivery.

Bachelor's degree in business, Technology, or related field (master's preferred). 7+ years of experience in Program/Project Management, managing multiple initiatives simultaneously. 3+ years of experience in Agile/Scrum roles (Scrum Master or Agile Lead). Proven experience delivering large-scale, cross-functional programs. Strong experience in business case development and financial analysis. Demonstrated ability to create and deliver executive-level presentations.

PMP, PgMP, Scrum Master (CSM/SAFe) certification or equivalent. Experience working in hospitality, travel, or vacation ownership industries. Familiarity with Agile tools such as Jira. Experience with portfolio management and governance frameworks.

Multi-program management and prioritization. Agile/Scrum leadership and coaching. Financial and business analysis. Executive communication and influence. Risk management and problem solving. Stakeholder engagement and collaboration.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.