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Network EngineerCMA Technology Solutions • Baton Rouge, Louisiana, United States
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Network Engineer

CMA Technology Solutions
  • US
    Baton Rouge, Louisiana, United States
  • US
    Baton Rouge, Louisiana, United States
Postuler Maintenant

À propos

Summary The Network Engineer role is responsible for network analysis and design, technology support and client support. The resource will provide top level support for any network issues ranging from implementation of new networks to troubleshooting outages for local and remote networks. Additional responsibilities include handling escalation support and service requests related to all supported technology including but not limited to firewalls, routers, switches, security, wireless, and other connected systems.
Essential Duties & Responsibilities
Deliver the highest levels of Customer Service and Satisfaction
Align with CMA’s four core values of Trust, Excellence, Commitment, and Helpfulness
Technical support for networking such as WAN and LAN connectivity, routers, firewalls, wireless, and security
Implement and support remote access solutions such as VPN/ZTNA
Understand DNS/DHCP
Work with vendor support to resolve client issues
Use Command Line Interfaces to manage systems
Provide IT support for technical issues involving networks that support core business applications and operating systems
Respond to and resolve alerts and tickets from monitoring systems and customer requests in a timely fashion
Maintain accurate time and records in all service tickets
Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets
Communicate with customers regarding ticket progress, changes, or agreed outages
Escalate service requests requiring engineer-level support to prevent breaches of SLA
Work with all team members to implement and improve company best practices
Use central management tools to resolve customer issues with minimal impact
On-board new clients and document them in our systems
Scope
Perform fast turnaround of customer requests
Perform network administrative duties on-site and remotely
Communicate effectively with the customer regarding issues and potential problems
Report potential problems with customer’s computers, configurations, and/or environment to management
Experience Level
Bachelor’s Degree in Computer Science, Engineering, or equivalent education or training (desired)
3-5 years of relevant experience as a network engineer including phone, remote support, and hands‑on
Excellent verbal and written communication skills
Strong working knowledge of networking standards
Excellent customer service skills
Advanced troubleshooting skills
Experience installing and configuring routers, switches, access points, VPNs, and firewalls (Fortinet, Palo Alto, Cisco, Aruba, Juniper)
Certifications Actively working on one relevant certification track:
Security+, Network+, CCNA/CCNP/JNCIA
Fortinet, Palo Alto, Cisco
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  • Baton Rouge, Louisiana, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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