Desktop Support Technician - ITS3Minnesota IT Services • Saint Paul, Illinois, United States
Desktop Support Technician - ITS3
Minnesota IT Services
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Job ID: 94838
Location: St. Paul
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Closure Date: 06/23/2026
Hiring Agency: Minnesota IT Services
Division/Unit: Enterprise / End Point Management
Work Shift: Day Shift
Days of Work: Monday - Friday
Travel: 5%
Salary: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually
Telework Eligible: Yes
Designated Connect 700 Program: Yes
As a Desktop Support Technician, you will provide quality and consistent, desk side (or remote) technical support to State of Minnesota business users.
Job Responsibilities
Provide advanced technical support to service partners and peers to overcome technical hurdles.
Gather, update, and resolve issues recorded in a ticket queue assigned to the entire team.
Document, implement, and follow processes to provide a consistent end‑user experience.
Identify necessary changes to improve proactive, quality service.
Provide mentorship and guidance to other Desktop Support Technicians.
Minimum Qualifications
Minimum of three (3) years of IT related experience.
Experience installing, setting up, configuring, and troubleshooting hardware, software, and peripherals.
Experience with mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.
Experience with Microsoft Office and industry standard web browsers.
Experience with remote support and collaboration tools such as Bomgar, Beyond Trust, TeamViewer, RDP, Microsoft Teams, Webex, Slack, Zoom, etc.
Experience with incident logging and work tracking systems (e.g., Remedy, Footprints, ServiceNow).
Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost, Acronis).
Experience with customer service and effective communication.
Experience with print management and printer configuration.
Experience within Active Directory, AD permissions, and OU structures.
Experience in vulnerability remediation and patch management.
Experience in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA, SharePoint, etc.).
Experience with digital distribution services (e.g., Google Play, Microsoft Store, Apple App Store).
Demonstrated ability to communicate clearly and effectively for mutual understanding.
Customer‑focused approach based on active listening, empathy, and solution‑oriented problem solving.
Education in Information Technology or related field may substitute for experience: a master’s degree for 18 months; a bachelor’s degree for 1 year; an associate’s degree for 6 months.
Driver’s license required for occasional travel between agency‑based offices.
Preferred Qualifications
Good organizational skills and ability to work independently.
Excellent written and verbal communication skills.
Demonstrated ability to translate technical information for non‑technical staff.
Experience in problem‑solving methodology with multitasking in a fast‑paced environment.
Proficient in communication and interpersonal skills with customers and coworkers.
Ability to organize and prioritize work effectively and timely.
Experience with digital encryption methods (e.g., BitLocker).
Strongly Preferred Qualifications
Experience multitasking, prioritizing, working on deadlines, and creating efficiencies.
Experience in PowerShell or scripting languages.
Experience providing guidance, instruction, direction, and leadership to a team.
Physical Requirements Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment between locations; lifting up to 40 lbs.; ability to access under desks.
Additional Requirements
Pass all legally required checks: SEMA4 Records Check (if applicable), Criminal History Check, Reference Check, Social Security and Address Verification, Education Verification, CJIS Background Check, Driver's License Record Check, and any other required checks.
Equal Opportunity Employer Statement Minnesota state agencies are equal‑opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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