BPO Program Manager

Execution-focused BPO Analyst to manage and triage incoming requests, partner with stakeholders to gather and document clear business requirements, and convert them into structured, high-quality inputs for prioritization and delivery across Tax and Global Accounting teams. Must have strong experience with intake/ticketing tools (Workfront/Jira/ServiceNow), backlog management, and stakeholder coordination, along with the ability to translate ambiguous requests into actionable work items while ensuring data accuracy, process consistency, and smooth execution in a fast-paced environment. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.