Inbound Customer Service Agent – Consumer Relations (Remote)GE Appliances, a Haier company • Jackson, Mississippi, United States
Inbound Customer Service Agent – Consumer Relations (Remote)
GE Appliances, a Haier company
- Jackson, Mississippi, United States
- Jackson, Mississippi, United States
À propos
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Position Inbound Customer Service Agent – Consumer Relations (Remote)
Location USA, Rapid City, SD; USA, Austin, TX; USA, Columbia, SC; USA, Columbus, OH; USA, Jackson, MS; USA, Louisville, KY; USA, Nashville, TN; USA, Oklahoma City, OK; USA, Salt Lake City, UT; USA, Sioux Falls, SD
How You'll Create Possibilities As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions.
Compensation & Schedule
Base rate of
$17.00/hour+ incentives
based on quality scores – paid weekly.
Training requires a 10‑week full‑time shift Monday‑Friday 8:30 AM‑5:00 PM (CST).
After training, an 8‑hour shift between 7:00 AM–6:00 PM (CST), Monday to Friday.
Key Responsibilities
Take ownership in resolving escalated customer concerns, capturing all facts, following outlined steps, managing data, and responding to all letters of inquiry.
Follow up with customers via phone, email, or text to resolve appliance‑related concerns and close cases with successful actions.
Find creative solutions to benefit customers and GE Appliances, negotiating and implementing concessions.
Interact and coordinate with stakeholders (zones, dispatchers, technicians, etc.) to resolve consumer issues.
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
Complete consumer reviews for satisfaction before case closure.
Meet work schedule demands with compliance, integrity, and according to values and processes.
Position Requirements
High School Diploma or GED.
Minimum of 1‑year call‑center experience.
Minimum of 2‑years escalated customer service experience.
Ability to communicate effectively in English.
Excellent written and verbal skills.
Moderate to advanced computer skills; navigating multiple online applications.
Exceptional organizational skills; ability to effectively multi‑task.
Ability to handle high‑volume calls while simultaneously using multiple online applications.
Previous work‑from‑home experience preferred.
Soft Skills
Passion for helping customers and problem‑solving.
Flexible with the ability to take direction from management yet work independently to achieve goals.
Active listening skills and the ability to ask questions.
Conflict resolution, negotiation, and time management skills.
Flexibility, ability to adapt to change, and critical thinking skills.
Desire to work in a team environment toward common goals.
Ability to remain calm and show empathy while handling challenging customer concerns.
Requirements for Remote Work Environment
Dedicated, distraction‑free work area quiet and spacious enough for ASI‑provided equipment (dual monitors, keyboard, mouse, cords, and an ethernet cord).
WFH environment with lighting and climate‑controlled temperatures.
A local internet provider with an ethernet connection; no satellite, prepaid, or DSL internet due to security issues.
Internet Speed Requirements:
Ping 50 Mbps or lower.
Download 50 Mbps or higher.
Upload 15 Mbps or higher.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
If you are an individual with a disability and need assistance or an accommodation to use our website or apply, please send an e‑mail to ask.recruiting@geappliances.com.
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Compétences linguistiques
- English
Avis aux utilisateurs
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