Interior Design AssociateLa-Z-Boy Incorporated • Grand Rapids, Michigan, United States
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Interior Design Associate
La-Z-Boy Incorporated
- Grand Rapids, Michigan, United States
- Grand Rapids, Michigan, United States
À propos
Job Summary Entry‑Level Interior Design Associate.
What You’ll Do
Assist customers in selecting furniture, décor, and accessories for their homes.
Create room layouts and design suggestions based on customer needs and lifestyles.
Stay up to date on furniture trends, fabrics, colors, and design styles.
Work closely with the sales team to provide exceptional customer experiences.
Support special design projects and in‑store events.
Qualifications
Passion for furniture, home décor, and interior design.
Strong communication and customer service skills.
Creative eye for color, scale, and space planning.
Ability to learn product features and design principles.
Experience with design software is a plus but not required.
Design, retail, or customer service experience is helpful but not necessary.
Why You’ll Love It Here
Paid training and mentorship.
Opportunity to build your design skills and portfolio.
Creative, team‑oriented work environment.
Employee discounts on furniture and home décor.
Career growth opportunities within the company.
Key Responsibilities Other duties as assigned.
Contribute to store sales goals by selling furniture, accessories and services offered by La‑Z‑Boy.
Promote the Design program and assist the Designer to achieve established Design program sales goals.
Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with all previous and potential customers.
Maximize store promotions, marketing initiatives, and grassroots programs.
Maintain strong knowledge of the features and benefits of existing and new product lines.
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
Execute and champion the Design process following the established company guidelines.
Responsible for supporting design related functions in the store.
Provide the highest level of customer service to all current and future customers.
Ensure that each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
Effectively use Podium to ensure customer satisfaction and future follow‑up.
Make sound business decisions to deliver customer satisfaction and promote team environment.
Provide support by being responsive to incoming phone calls and emails.
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
Maintain a positive working relationship with all store employees.
Assist in training, coaching and developing new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals.
Help promote and champion a culture of sales and service.
Assist with maintenance of the overall visual appearance of store, including but not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
Responsible for accurately completing daily On‑Point system logs.
Show a sense of urgency, enthusiasm and excitement with the store team and customers.
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
Consistently schedule deliveries with customers.
Responsible for opening and closing of the store.
Minimum Requirements
High School Diploma or equivalent.
Previous selling experience and ability to close a sale strongly preferred.
Excellent communication, customer service skills, and organizational skills.
Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
Demonstrated persuasion and negotiation skills.
Ability to effectively manage time and conflicting priorities.
Ability to work the schedule and hours dictated by business needs.
Ability to work evenings, weekends and holidays as required.
Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
Strong attention to detail.
Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.
Preferred Requirements
Bachelor’s degree in Business or a related field.
Physical Demands/Work Environment
Ability to lift and/or carry up to 50 pounds.
Ability to stand for long periods of time.
Nearly continuous use of repetitive hand motions, hearing and listening.
Often required to sit, walk, bend and stoop.
Subject to indoor environmental conditions.
Ability to pass background and drug screen.
Compensation
Training Pay: $15 per hour for 2-6 weeks (no commission).
Average Annual Earning Potential After Training: $55,000 - 75,000+ (inclusive of base, bonus and commission).
The company will not pay less than state/local minimum wage requirements.
Base Pay: $11 per hour (varies by store location).
Commission & Bonus: Earn more with uncapped commission on written sales – 3% on La‑Z‑Boy Design Sales and 2% on other sales. Quarterly bonus opportunity of $1,500 based on meeting defined individual sales goals.
Benefits for Employees in the US
Medical, Vision, Dental and Basic Life Insurance.
401k retirement plan with company match of up to 6%.
Paid time off: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state‑mandated sick time.
Equal Opportunity Employer At La‑Z‑Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and are of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If a qualified individual may need a change or adjustment to the application/interviewing/hiring process as a result of their disability, reasonable accommodations may be requested at recruiting@la-z-boy.com or 734‑242‑1444.
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Compétences linguistiques
- English
Avis aux utilisateurs
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