Desktop Support Technician
Kodeva LLC
- Waltham, Massachusetts, United States
- Waltham, Massachusetts, United States
À propos
Duration : Contract
Main Duties and Responsibilitie
Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications
Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
Follow and execute instructions provided by Subject Matter Experts
Provide onsite hand and eye support to Customer / OEM SMEs towards install, upgrade, support and troubleshooting of devices in Network and Compute environment
Assist users with any logged IT-related incident when called upon
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Accurately record, update and document requests using the IT service desk system
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
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Compétences linguistiques
- English
Avis aux utilisateurs
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