Sales BDC Coordinator
Paul Miller Auto Group
- Wayne, Michigan, United States
- Wayne, Michigan, United States
À propos
Competitive medical, dental & vision insurance Company funded life insurance Health & wellness program with discounts 401K & Roth with employer match FSA for both health and dependent Generous paid time off (vacation, sick, and holiday) Short/long term disability Multitude of employee events
Responsibilities
Utilize strong communication skills to answer customer internet inquiries by both email and phone. Handle all incoming and outgoing phone calls and emails. Handle our customer contacts through e-leads, service, follow-up and lead generations. Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction. Schedule sales/service appointments and reschedule no-show customers. Contact customers based on current marketing incentives. Follow up in a manner that results in the customer visiting the dealership. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Interacting with customers as well as members of all dealership departments. Ability to take direction and work cooperatively with all members of the sales team.
Qualifications
HS diploma / GED equivalent Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists Strong organizational skills, with the ability to effectively multi-task. Must be reliable, dependable. Outgoing personality, ability to influence customers to schedule appointments. Extremely customer service oriented. Excellent written and oral skills. Experience in previous automotive dealerships. Basic knowledge of computers.
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.
Compétences linguistiques
- English
Avis aux utilisateurs
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