Manager, Epic Applications SupportWakeMed Health & Hospitals • Raleigh, North Carolina, United States
Manager, Epic Applications Support
WakeMed Health & Hospitals
- Raleigh, North Carolina, United States
- Raleigh, North Carolina, United States
À propos
Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), and Health Information Management (HIM)
within the Information Services (IS) department. This role provides leadership to ensure high user satisfaction, successful system implementation, and effective use of applications across the health system. As a member of WakeMed’s management team, the Manager participates in task forces and steering committees and plays a key role in shaping the credibility and effectiveness of the Information Services department both internally and externally. The Manager partners closely with the Director to develop staff, establish application roadmaps, maintain build standards, and ensure the department can support WakeMed’s long‑term information system needs.
Key Responsibilities People & HR Management
Supervise, coach, and develop team members to build a high‑performing, engaged team
Provide ongoing feedback, performance management, and professional development
Partner with Human Resources to develop recruitment plans, participate in candidate selection, interviews, and onboarding
Applications Management
Support the management of application support functions, including application maintenance, IS project management, and web development
Ensure reliable, efficient delivery of application services across the organization
Process Improvement
Oversee administration of client satisfaction surveys
Develop and implement strategies to improve processes, service quality, and customer experience
Industry & Technology Awareness
Stay current on emerging technologies and industry standards
Research and recommend new products, vendors, and services
IT Systems Management
Analyze existing information systems and recommend improvements
Prepare proposals and specifications to obtain approval for technology changes
Consultation & Advisory Support
Serve as a trusted technology advisor to senior leaders and department stakeholders
Act as a business and technical consultant for decision support, training, and problem resolution aligned with business objectives
Leadership Expectations
Respect for People: Prioritize patient care, staff well‑being, and ethical leadership while fostering a professional and just culture
Communication: Clearly and transparently communicate system needs, actively listen, and promote shared understanding
Teamwork: Collaborate across all levels, develop and retain high‑performing teams, and use data‑driven feedback to improve outcomes
Commitment & Accountability: Set clear expectations, ensure quality and cost‑effectiveness, and lead with integrity and courage
Wake Way 2 Excellence (WW2E): Drive continuous improvement by reducing waste, standardizing work, and creating efficient workflows
Leadership Competencies
Planning and organizing
Delegation and empowerment
Talent selection and coaching
Decision‑making and problem‑solving
Continuous improvement and change leadership
Business acumen and partnership building
Influencing and inspiring others
Qualifications Education
Bachelor’s Degree in Business, Healthcare, Technology, or a related field (required)
Experience
5+ years of healthcare experience (required)
3+ years of management experience (required)
Licensure / Certification
Certification, licensure, or registration in field of practice (preferred)
EPIC certification in area of responsibility (preferred)
Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE
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Compétences linguistiques
- English
Avis aux utilisateurs
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