Quality Assurance Associate
Sedgwick
- Indiana, Pennsylvania, United States
- Indiana, Pennsylvania, United States
À propos
Manage daily workflow.
Complete assignments by their due date unless business needs dictate otherwise.
Complete the designated weekly/monthly audits for assigned business products.
Report individual audit results to the appropriate managers for use in monthly, quarterly, and yearly evaluations.
Be a technical expert on the functions and products you audit.
Mentor new members of the Quality team.
Develop representatives in the functions you audit.
Provide feedback confidentially and professionally to each representative about their performance.
Give/receive feedback efficiently and effectively. Identify opportunities for process improvements. Provide coaching when opportunities need to be addressed.
Endeavor to learn new skills that support the business organization.
Perform other duties as assigned. Support the organization’s quality program(s).
Qualifications Education: High School diploma or GED required.
Experience: One (1) year of customer service experience or equivalent combination of education and experience required. Inbound call center experience strongly preferred.
Skills & Knowledge:
Excellent customer service skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision, and talking.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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Compétences linguistiques
- English
Avis aux utilisateurs
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