GENERAL MANAGER

Job Category: Association Management

Location: Folsom, CA

Reporting To: Division Executive Vice President

Status: Exempt, Full-Time

Salary: $75,000 - $85,000/Annually DOE

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

Manage a community onsite that includes homes, townhomes, and/or condominiums

Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management

Provide management services in compliance with the terms of the management contract

Prepare annual budget estimates for Board action and approval

Assist Board and homeowners with problem resolution

Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month

Conduct site reviews and provide oversight of related compliance matters

Review and submit requests for vendor bids and contracted services

Prepare schedules and establish priorities for routine and special work projects

Attend association meetings, including, but not limited to: annual, turnover, and Board

Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings

Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner

Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community

Oversee all aspects of the client's relationship with our Company to ensure success and retention

Work independently, with little oversight, and with accountability to executive management for the end result achieved

Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future

Represent the community at designated meetings and formal functions

Support various committees, attend meetings and provide guidance as needed

Oversee the hiring and management of onsite staff and determine appropriate staffing levels.

Prioritize and monitor workloads of onsite staff to ensure timely and accurate completion

Provide timely performance feedback with development coaching

Other duties and special projects as assigned

This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management

Professional designations are a plus

Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance

Ability to motivate teams while simultaneously managing several projects

Knowledge of management contracts, CC&Rs and other governing documents

Solid knowledge of Microsoft Outlook, Excel, and Word

Strong leadership abilities and comfort with public speaking (small and large groups)

Conflict resolution skills

Ability to meet deadlines and address time-sensitive issues

Superior multi-tasking skills

Excellent written and verbal communication

Ability to provide high-level customer service with astute attention to detail and organization

Must be a team player

Ability to manage workflow amid shifting priorities

Willing to learn Company process and procedures, and learn/use proprietary software

Adaptable and dependable with a solid attendance record

Professional and respectful demeanor with all staff and guests at all times

Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

Use standard office equipment, including: computer, phone, copier/scanner, etc.

Be stationary for periods of time

Relocate up to (25) pounds

Travel to and from offsite locations

Supervises Others? If so, list: Association Department Managers

Schedule & Travel: Monday-Friday from approx. 8:00 am-5:00 pm. This position may require occasional long hours to meet business needs, including weekends and holidays

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.