Desktop Support Technician - ITS3State of Minnesota • Saint Paul, Illinois, United States
Desktop Support Technician - ITS3
State of Minnesota
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
Job ID: 94838
Location: St. Paul
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 06/17/2026
Closing Date: 06/23/2026
Hiring Agency/Seniority Unit: Minnesota IT Services
Division/Unit: Enterprise / End Point Management
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: Yes – 5%
Salary Range: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually
Job Class Option: Network
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
Job Summary As a Desktop Support Technician, you will provide quality and consistent, desk side (& remote) technical support to State of MN business users.
Job Responsibilities
Provide advanced technical support to MNIT Service Business Partners and peers to overcome technical hurdles with technologies being used. Gathering, updating issues recorded and resolved via a ticket queue assigned to the entire team.
Document, implement, and follow processes to provide a consistent end‑user experience.
Identify the necessary changes that need to be made to provide more proactive, quality service.
Provide mentorship and guidance to Desktop Support Technicians.
This position is telework eligible for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles of less from the primary work location to be eligible for telework. Telework arrangements and policy updates may be adjusted based on business needs.
Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume.
Position requires a minimum of three (3) years of IT related experience.
Experience installing, setting up, configuring, and troubleshooting computer hardware, software, and peripherals.
Experience with current mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.
Experience with remote support and collaboration tools (e.g. Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.).
Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders (e.g., Remedy on Demand, Footprints, or ServiceNow).
Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost or Acronis).
Experience providing customer service and communication effectively.
Experience with Print management, set up and configuration printers.
Experience within Active Directory, AD permissions and OU structures.
Experience in vulnerability remediation and patch management.
Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA's, SharePoint, orMetadata).
Experience with digital distribution services (e.g., Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store).
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer‑focused approach grounded in active listening, empathy, and solution‑oriented problem‑solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.
This position requires a driver's license for occasional travel between agency‑based offices.
Preferred Qualifications
Good organizational skills, ability to work independently, and excellent written and verbal skills.
Demonstrated ability to translate technical information for non‑technical staff.
Experience in problem‑solving methodology with the ability to multitask in a fast‑paced environment.
Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others.
Ability to effectively organize and prioritize work and perform in effective and timely manner.
Experience working with digital encryption methods (e.g. BitLocker).
Strongly Preferred Qualifications
Experience multitasking, prioritizing, working on deadlines, and creating efficiencies.
Experience in PowerShell or scripting languages.
Experience providing guidance, instruction, direction, and leadership to the team.
Physical Requirements Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves (Above head (40 lbs.) and being able to gain access under desks.
Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
CJIS Background Check
Driver's License Record Check
Other legally required checks
Minnesota IT Services does not participate in the federal E‑Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F‑1 STEM OPT extensions, and cannot complete Form I‑983 or any other documentation requiring employer participation in E‑Verify. All applicants must be legally authorized to work in the United States at the time of application.
Veterans To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
Meet all Minimum Qualifications identified in this posting.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
Meet service requirements and have a verified service‑connected disability rating of at least 30%.
Provide qualifying documentation verifying the disability.
Meet all Minimum Qualifications identified in this posting.
Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
About Minnesota IT Services Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation‑leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Low‑cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
Tax‑free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well‑being
Support to help you reach your career goals:
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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Compétences linguistiques
- English
Avis aux utilisateurs
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