Program & Operations Coordinator

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

This position will support, project, and manage efforts to improve patient and community access and utilization of clinical and supportive services within CHN. This individual will also support the development, implementation and evaluation of programmatic services related to addressing the social determinants of health. The Program & Operations Coordinator will work closely with the Chief Operating Officer, Clinical Operations Leadership, Center Directors, Contact Center Leadership, and external partners.

• Works closely with Chief Operating Officer and Departmental team to manage information collection (e.g., project deliverables, finances, etc.) as needed related to any grant funded programs for grantors.
• Collaborates with Chief Operating Officer and Clinical Operations, and other leadership stakeholders on projects related to improving and evaluating operational efficiency and patient experience (i.e., improving customer service, decreasing patient waiting time, decreasing no shows, etc.)
• Plans, executes, and supervises analysis on a wide range of data sources including financial, labor productivity management, process improvement and operational data to support leadership decision making
• Communicates with senior leaders to share/disseminate information and drives decision-making
• Uses project management and data analysis skills to implement and evaluate new operational initiatives (e.g., technology, workflow, and other process improvements)
• Creates and administers training content on process improvement tools and methodologies
• Utilizes software to collect evaluations, as well as retrieve and develop reports on program evaluation information and trends
• Monitors and presents performance metric reports to relevant working groups and committees as part of quality assurance process and evaluation of access & utilization
• Supports research projects in collaboration with academic and community-based partners
• Collaborates with Chief Operating Officer in producing presentations and publications to share best practices
• Coordinates meeting with external partners and support with meeting minutes as needed

Education & Experience:

• Bachelor's degree