General Manager

1224 Powhatan St., Fredericksburg, VA

Title: Salaried Restaurant General Manager (Salaried RGM)

Purpose of the Position:

The person holding this supervisory position is responsible and accountable for planning work, the daily operation of the restaurant, hiring and training team members, directing the activities of team members, and rewarding or disciplining team members; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The RGM holds the highest position in the restaurant and reports directly to the District Manager.

Essential Functions:

The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.

1. Profitability
• Planning
• Policies
• Manages and Controls Cash
• Manages and Controls Cost of Sales
• Manages and Controls Cost of Labor
• Manages Advertising Expenses
• Manages Other Operating Expenses and Semi-Variable Expenses
2. Customer Satisfaction
• Maintains Positive Customer Relations
• Ensures Customers Receive Prompt, Quality Service
• Ensures Quality Ingredients Are Used to Prepare All Products
• Ensures That All Standards for Cleanliness and Sanitation Are Met or Exceeded
• Implements New or Approved Changes in Policies, Procedures and/or Operation Standards
3. People
• Maintains Positive Team Member Relations and a Positive and Productive Workplace
• Manages the Size and Quality of Staff
• Trains Newly Hired Team Members and Team Members Preparing for Promotions
• Manages Team Member Performance and Supervises Work
4. Marketing
• Implements Marketing Programs to Increase Business
5. Facilities
• Maintains a Quality Environment for Our Customers and Team Members
6. Administration
• Effectively Manages Time
• Manages All Paperwork, Documentation, Written Reports, etc.
• Orders Inventory Items Used in the Restaurant
• Conducts Weekly Inventory of All Food, Paper and Beverage Products Used in the Unit
• Prepares the Weekly Labor Schedules
• Performs Daily Accounting Procedures
• Performs Weekly Accounting Procedures