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Desktop Support TechnicianSharpBrains • Los Angeles, California, United States
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Desktop Support Technician

SharpBrains
  • US
    Los Angeles, California, United States
  • US
    Los Angeles, California, United States
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À propos

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HR Professional | Head Hunter | International Recruiter | Recruitment Consultant | Talent Acquisition Key Responsibilities
Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & macOS).
Manage user accounts, passwords, and permissions in Active Directory (ADDS).
Support group policy management and user profile configurations.
Assist with software deployment, patching, and inventory management via SCCM.
Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.).
Install, configure, and troubleshoot Microsoft Office 365, VPN, and collaboration tools (Teams, Outlook).
Support end users in configuring network drives, shared folders, and printers.
Escalate unresolved technical issues to L2/L3 or vendor support when required.
Maintain proper documentation of incidents, resolutions, and daily operations.
Adhere to SLA and ITIL processes for efficient ticket handling and service delivery.
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Information Technology
Industries Software Development
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  • Los Angeles, California, United States

Compétences linguistiques

  • English
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