Oracle OPERA Systems AdministratorSonesta Hotels International Corporation • Newton, Massachusetts, United States
Oracle OPERA Systems Administrator
Sonesta Hotels International Corporation
- Newton, Massachusetts, United States
- Newton, Massachusetts, United States
À propos
This individual will play a key role in driving consistency across properties, improving onboarding and offboarding processes for franchise hotels, and partnering closely with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations.
This individual combines technical expertise with operational insight, focusing on improving hotel business processes through system optimization. The Administrator plays a key role in delivering reliable system performance, resolving complex technical issues, and implementing enhancements that drive value for hotel teams, owners, and guests.
This is a hybrid role requiring three days per week in the office, based in either Newton, MA, or Orlando, FL.
Key Responsibilities PMS Administration & Support
Administer, configure, and maintain OPERA PMS environments across managed and franchise properties
Serve as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysis
Manage user access, roles, permissions, and security configurations in alignment with IT policies
Monitor system performance, availability, and data integrity
Standardization & Process Improvement
Drive standardization of OPERA configurations, templates, and operating procedures across the portfolio
Identify inconsistencies across properties and implement scalable solutions to reduce variation
Develop and maintain SOPs, configuration guides, and knowledge base documentation
Partner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variability
Integrations & Ecosystem Management
Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)
Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability
Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance
Vendor & Stakeholder Collaboration
Act as the liaison with Oracle Hospitality and third-party vendors for OPERA-related matters
Manage vendor tickets, escalations, and service delivery expectations
Build strong relationships with property-level stakeholders, franchisees, and corporate teams
Provide guidance and influence on PMS-related decisions, including upgrades, enhancements, and support model
Implementations & Upgrades
Support new hotel onboarding, conversions, and system implementations involving OPERA PMS
Participate in OPERA Cloud migration planning and execution
Assist in defining deployment standards, cutover strategies, and post-go-live support models
Ensure data readiness and configuration alignment during transitions
Training & Enablement
Provide training and support to property teams and internal users on OPERA functionality and best practices
Develop training materials and facilitate sessions for new system features or process changes
Act as a trusted advisor to operations teams on how to best leverage OPERA capabilities
Qualifications Required
4-7+ years of hands‑on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and accelerators
Hands‑on experience with OPERA integrations (OHIP, OXI, IFC)
Experience with OPERA reporting and analytics tools
Strong understanding of hotel operations, including front desk, reservations, housekeeping, and night audit
Experience supporting PMS integrations and troubleshooting interface issues
Demonstrated ability to manage multiple properties or a multi‑site hospitality environment
Strong problem‑solving skills with the ability to diagnose and resolve complex system issues
Preferred
Familiarity with related hospitality systems (POS, CRS, CRM, RMS, payment systems)
Working knowledge of networking, virtual environments and additional PMS systems
Experience working in a franchise or mixed ownership model environment
Key Competencies
Operational Awareness: Deep understanding of how PMS supports hotel operations and guest experience
Standardization Mindset: Ability to drive consistency across a diverse and decentralized portfolio
Vendor Management: Comfortable holding vendors accountable and navigating escalations
Collaboration & Influence: Works effectively across IT, operations, and franchise stakeholders
Attention to Detail: Ensures accuracy in configuration, data, and system behavior
Adaptability: Thrives in a dynamic environment with evolving priorities and system landscapes
Additional Job Information/Anticipated Pay Range Pay Range: $90,000 to $105,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience.
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
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Compétences linguistiques
- English
Avis aux utilisateurs
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