Counter Sales

SRS Distribution

Tempe, Arizona, United States

Tempe, Arizona, United States

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À propos

Position Purpose The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. Key Responsibilities Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations with a courteous and professional demeanor. Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment. Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential. Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy. Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction. Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities. Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery. Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction. Working Conditions The role is an on-site position at a sales location, requiring extended standing and walking, frequent use of hands for computer and order‑processing tasks, and lifting up to 75 lbs. The work environment includes both office and warehouse settings. Physical Requirements Lift up to 75 lbs. regularly and 50 lbs. on a repetitive basis; clear verbal communication and the ability to manage multiple tasks in a fast‑moving setting. Travel Requirements No travel required; all duties performed on‑site. Minimum Qualifications Prior experience in a customer service or sales role is preferred. Proficiency in basic computer operations and internet navigation. Experience with point‑of‑sale systems and order entry procedures. Clear and courteous communication in person, over the phone, and via email. Effective problem‑solving skills and resourcefulness in responding to customer inquiries and issues. Ability to handle physical demands, including lifting up to 75 lbs. regularly. Willingly work overtime during peak season. Capability to pass a pre‑employment drug test. Preferred Qualifications Bilingual proficiency in English and Spanish. Previous experience with irrigation or landscaping products. Forklift operation experience and certification. Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge. Comprehensive understanding of landscaping materials, tools, and trends. Advanced skills in utilizing retail point‑of‑sale systems and common software applications. Current forklift certification and relevant qualifications for warehouse and shipping environments. Minimum Education & Experience High school diploma or equivalent required. Associate Degree in Business Administration or related field considered advantageous. Minimum of 2 years of relevant work experience. Certifications Forklift Operator Certification (preferred). CPR and First Aid Certification (preferred). Additional Competencies Commitment to customer satisfaction through attentive, courteous, and respectful interactions. Clear, concise, and efficient communication skills. Maintains a clean and orderly work environment while managing multiple tasks. Meticulous attention to detail in creating sales orders and quotes. Knowledge of company product offerings to provide informed recommendations. Proactive problem solving related to product availability, order discrepancies, and logistics. Positive engagement with team members through clear communication and cooperation. Benefits Competitive pay with discretionary bonuses. 401(k) with company match. Employee Stock Purchase Plan. Paid time off (vacation, sick, holidays, birthday, floating). Medical, dental, and vision coverage. Flexible spending accounts. Company‑paid life and short‑term disability insurance; optional long‑term disability and additional life insurance. Equal Employment Opportunity As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc. and its subsidiaries provide job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, genetic information, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you have a disability or are a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources for assistance. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
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Tempe, Arizona, United States

Compétences linguistiques

English

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