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Senior Content AnalystCritical Mass • Chicago, Illinois, United States
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Senior Content Analyst

Critical Mass
  • US
    Chicago, Illinois, United States
  • US
    Chicago, Illinois, United States
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À propos

This is a rare, high-impact position at the intersection of cutting-edge AI technology and complex government regulation. You'll serve as the organization's primary subject matter expert—bringing order, governance, and strategic control to AI implementation in one of the most heavily regulated environments in Fortune 500 government contracting. Unlike generic content or marketing roles, you'll architect backend frameworks, taxonomies, compliance guardrails, and quality assurance protocols that allow emerging AI to work safely and effectively in a bureaucratic, compliance-heavy environment. You're the bridge that brings control back to risk-averse clients who fear losing control to automation.
Please note that you must be located in Chicago to be considered for this role. Remote work is not applicable.
Responsibilities
Serve as the go-to subject matter expert across all content and AI-related project work streams
Establish and maintain content governance frameworks, taxonomies, metadata standards, and business rules
Define guardrails, safety protocols, and compliance requirements for AI/LLM use in a heavily regulated government environment
Inventory, audit, and assess existing content and digital assets; implement automated processes for content discovery
Develop content standards, quality controls, and compliance policies
Flag content that bypasses proper review processes and coordinate corrections
Collaborate cross-functionally with UX, Creative, SEO, and Content teams across multiple concurrent projects
Monitor AI performance and content quality metrics; implement corrective actions
Translate complex regulatory and business requirements into clear content guidelines and operational frameworks
Work closely with the Director of Content on tactical oversight and strategic initiatives
Qualifications
7+ years in content management strategy, content operations, technical content architecture, or content analysis
3+ years with AI/GenAI experience, specifically in heavily regulated industries (government, financial services, healthcare)
Proven experience with content governance, quality assurance, and compliance
Proficiency in Microsoft Excel, CMS platforms, and understanding of taxonomy & metadata
Technical content strategy background (NOT copywriting or editorial calendar experience)
Meticulous attention to detail, intellectual curiosity, and the initiative to discover insights independently
Ability to translate complex requirements into clear guidelines and documentation
Comfort navigating complex, bureaucratic, and highly regulated environments
Level 2 Security Clearance required. Only U.S. citizens or permanent residents (Green Card holders) eligible.
Must be based in Chicago and work in-office at least 3 days per week.
Preferred
Airtable, Figma, CMS auditing experience
SEO knowledge
AI implementation in regulated industries
Benefits
Global maternity and parental leave
Competitive benefits packages
Vacation, Flex days, and sick days
Access to online services for families and new parents
Summer Fridays (off at 3:00 PM local time every Friday)
12 Affinity Groups
Internal learning and development programs
Enterprise-wide employee discounts
Critical Mass is an equal opportunity employer.
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  • Chicago, Illinois, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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