Sales Coordinator
SpringHill Suites
- Birmingham, Alabama, United States
- Birmingham, Alabama, United States
À propos
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Sales Coordinator! The Sales Coordinator will assist in the execution of the Sales department administrative process, service, detail; will efficiently communicate to all departments what Group needs there are from time of booking through check out date; will execute the non‑selling functions of the department to allow sales staff maximum time for soliciting and securing additional business for the hotel; will efficiently perform all assigned sales duties including the processing of incoming leads and executing sales reporting requirements; will ensure all deadlines are met; will perform assigned duties, maintain sales data files and act as liaison between hotels and clients.
Benefits
Health, Dental, Vision, Life Insurance, and other supplemental options
401k with employer MATCH
Paid PTO
Uniforms Provided for most positions
Essential Functions
Coordinate group room blocks
Manage all pre‑arrival and post‑departure tasks
Conduct hotel site tours for walk‑in guests if Sales Manager is not on property
Manage group files and turnover checklist for opportunities booked by Sales Manager
Assist with administrative tasks
Provide the highest quality of service to the customer always, set example for immediate and hotel wide staff
Take inquiries and walk‑ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager
Ability to analyze business to make profitable decision for the hotel whether it fits, quote rates and quote room rentals
Preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
Knowledge of Brand Systems and use daily for all group and transient business
Responsible for all meeting room events booked by Director of Sales as follows: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event
Maintain Group rooming lists; enter rooming list, route charges, release blocks after cut‑off; watch blocks to determine if blocks need to be increased or decreased when reservation method is individual call‑in; enter final pick up in Brand System
Preparation and distribution of Group Resumes
Make all direct bill reservations and apply to direct bill account
Handle all group special requests Shuttle requests group & individual, amenity form distribution and follow up, reservation cards
Responsible for sales file maintenance
Ensure collateral stock is maintained
Knowledgeable of Front Desk check‑in, check‑out, answering phones, transferring calls, making reservations, etc.
Maintain close relations with the top accounts
Monthly visits to clients that have been interacted with regularly to thank for business. Often will be joint calls with Director of Sales
Assist Director of Sales in planning of property specific sales blitzes and client events
Involvement in community activities and hotel programs
Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization
Attend and participate in weekly sales, staff, bi‑weekly revenue meetings, monthly regional meetings and other meetings as assigned
Attend any brand required training as well as Ascent Hospitality required training
Inform General Manager, Director of Sales, and Regional Director of Ops. of potential opportunities/concerns with clients
Cross sell opportunities between cluster properties
Comply with company policies and procedures
Knowledge of occupancy, average rate and RevPar goals
Specific Job Knowledge, Skills, and Abilities
Excellent written and verbal communication and interpersonal skills
Highly responsible, reliable, and ethical
Well organized and detail‑oriented
Ability to multi‑task
Proficiency in Microsoft Office applications
At least one year of prior hotel experience
Physical Demands
While performing the duties of this job, the employee will be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must be capable of effectively using close vision, distance vision, and color vision
Able to operate in mentally and physically stressful situations
Qualification Standards
Education: High school education or equivalent is required. Some college education is preferred
Some experience or training in same or similar field is preferred
Must be able to work in team environment
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Compétences linguistiques
- English
Avis aux utilisateurs
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