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Manager, UX/UI Design

Petco Animal Supplies, Inc.
  • US
    San Antonio, Colorado, United States
  • US
    San Antonio, Colorado, United States

À propos

Manager of UX Design Leads a high‑performing team of designers supporting a multi‑billion‑dollar specialty retailer. This role will shape user experiences across a diverse ecosystem—including retail, veterinary hospitals, pet services, eCommerce, and a rapidly expanding online pharmacy business. Combines strategic thinking, people leadership, and hands‑on design expertise to deliver seamless, customer‑centered experiences that drive engagement, loyalty, and revenue.
Key Responsibilities
Lead, mentor, and scale a team of UX/UI and product designers across multiple product areas
Foster a strong design culture rooted in collaboration, innovation, and continuous improvement
Provide regular coaching, performance feedback, and career development planning
Recruit, onboard, and retain top design talent
UX Strategy & Vision
Define and drive UX strategy aligned with business goals across retail, services, and digital platforms
Champion a customer‑first mindset across all touchpoints (in‑store, digital, and service experiences)
Establish and evolve design standards, systems, and best practices
Partner with leadership to influence product roadmaps and long‑term vision
Cross‑Functional Collaboration
Work closely with Product, Engineering, Marketing, Data, and Operations teams
Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in‑store experiences
Translate complex business requirements into intuitive, scalable design solutions
Design Execution & Quality
Oversee end‑to‑end design processes from discovery and research to delivery and iteration
Ensure high‑quality UX deliverables including user flows, wireframes, prototypes, and design specs
Advocate for accessibility, usability, and consistency across all platforms
Utilize customer insights, analytics, and testing to inform design decisions
Customer Experience Innovation
Identify opportunities to unify experiences across retail, services, and digital ecosystems
Drive innovation in omnichannel experiences (online‑to‑store, service booking, pharmacy fulfillment)
Stay ahead of industry trends and emerging technologies
Qualifications Required
5+ years of UX/Product Design experience, with 2+ years in a leadership role
Proven experience managing and scaling design teams
Strong portfolio demonstrating impactful, user‑centered design solutions
Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms)
Deep understanding of UX principles, research methods, and design systems
Excellent communication and stakeholder management skills
Preferred
Experience in retail, healthcare, veterinary, pharmacy, or service‑based industries
Background in omnichannel or multi‑platform design environments
Familiarity with regulatory or compliance‑driven UX (pharmacy or healthcare)
Experience integrating physical and digital customer journeys
Key Competencies
Strategic thinking with strong business acumen
Empathetic leadership and team development
Data‑informed decision‑making
Systems thinking across complex user journeys
Ability to balance speed, quality, and innovation
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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  • San Antonio, Colorado, United States

Compétences linguistiques

  • English
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